SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered this pearl necklace & it came earlier than expected, the pearls looked very nice. My wife will love them, they are perfect. I also ordered the earrings to suite, they were very nice. Thank You so much. I will give these pears 10 out of 10, the color and semetricity of shape are as described, I can't fault the product or the wonderful price. These are a must-buy for your Girlfriend, wife, fiancee, mother, or gran.
I’ve always wanted a string of real pearls and these are perfect. The catch is fiddly, but I can get used to that. They came in luxurious packaging. I shall enjoy wearing them very much.
Happy with purchase although the clasp is a bit tricky to fasten being so small
Stunning necklace! This necklace is well made and the pearls on it are just perfect. I am sure my sister will love it. If you are looking for a beautiful pearl necklace at a reasonable price then look no further than this one.
These pearls are my birthday present, I was only allowed to have a look, and not wear them! They are absolutely beautiful, can't wait to wear them. Thank you so much.
I received the pearls 3days after ordering them very good delivery time. They are beautiful they look so fragile but they are not. My wife loves them and I must say they look good on her.
Pretty necklace with the big sized pearls I wanted.
I have bought these pearls as a Christmas present, and have been very satisfied so far with the process of purchasing them and the way they look. Final result will not be until the recipient has seen them.
Lovely. Well made and very nice peals.
Christmas present for a delighted wife. Everything was wonderful and all at an affordable price. Thank you.
Great opportunity to give the wife a pearl necklace and raised many a smile when discussed amongst friends and family
Got this & a pearl necklace as a set to make a great birthday present. The girlfriend will love it.
My wife was very pleased with her christmas present and has been showing it off ever since. Many thanks and a happy new year
Girlfriend loved them
Absolutely beautiful!! Delivery was really quick. A really stunning gift for someone special! Worth every penny and at this price a complete must have!!
Nice looking necklace.
These are lovely