SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best foot care cream, hands down. I had a single crack on my left heel that wouldn't heal even after trying multiple creams. Then a friend suggested I use this and it worked! The crack heeled within a week. It is thick and waxy in nature and you don’t need to apply a lot to make it work. It doesn't have any particularly pleasant fragrance which is a clear indication of lack of added chemical perfumes. Definitely recommend
It's all carpeted at my place and really my heels have always been very painful and cracked.. I have used other cream too but no visible results.. yeaahh organic is organic i must say.. this is working on my heels.. it's so soft and absorbent at the same time.. i feel so relaxed after applying this.. my grandma also liked it.. it's all made from natural ingredients,no harmful chemicals at all.. good choice
So natural using since 10 -15 days foot cracks r getting repaired and new skin layer is built on it
I've just recently purchased it. Not many days since I've used it but I can already tell that my heel cracks have softened. A little on your finger is enough for one heel, it spreads pretty nicely and has a lovely smell. It absorbs pretty quickly and stays on skin too, and doesn't wear off by socks. I'm happy with it.
Non greasy, pleasant smelling. However it's not really extraordinary. I think I will try a few more till I reach one I can crown a favourite. I used it every night for a few weeks and it was nice, I really love the non-greasy part.
I ordered it for my mom , her skin is very dry and no other cream had ever worked for her, after lot of research I ordered it she is really happy with this product .most effective cream I have ever ordered
Worth buying. My mother was fed up with rough feet and cracks. I bought the same for her and her feet are smoother and beautiful now. It works.
This foot care cream is very effective on cracked heels....and that too effortlessly. Showing instant results on it's very first use
Been using for a month now. It makes feet soft from day 1, however hasn't helped heal the hardness of heel completely in spite of daily usage.