SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I actually use this for my hands/cuticles and it's just about the only thing that works for my dry, cracked hands with many hangnails. I'm a barber so I wash my hands between each client and that does a number on my hands. I've tried to use less caustic soap, I've tried lotions and balms and everything in between. But a dab of this on my cuticles at night and it's the only way I find relief, which is important because I work with my hands and don't want anything getting in the way of nice looking fingernails. I would highly recommend.
This is such a soothing salve for just about any kind of skin problem. I've used it for rashes, cuts, chapped lips, and dry hands. Even put a tiny container in my purse. Very good product to make life more comfortable!
I recommend this product based on the experience of my mom. I bought it for myself initially, but somehow got a mild allergic reaction to god knows what
I've been using this product daily for a few weeks now and it is amazing! I wear sandals year round and suffer from dry heels and feet, so dry at times that if I were to rub them together too long I would probably start a fire! This has been the ONLY product that has ever worked for me! I only have to apply it once a day, usually right after my shower. Lasts 24 hours. My feet are no longer dry and sore at the end of the day. The scent is strong at first (but soothing) and fades after a while. I highly recommend this salve!
In love with this product, although the smell is a bit too strong for me
Great for just about any dryness of skin and extra medication absolutely
We love this for my son’s eczema that gets worse in the cold or out in the sun. He has containers squirreled all around the house for quick help when it gets particularly bad.
This is the best stuff to use for cracked skin!!! During quarantine my hands cracked and bled so bad due to over washing my hands and using too much sanitizer. I was given a sample of this long ago. I love that it seeps into your skin and creates a barrier without being greasy. I’ve been using it daily on my hands, elbows and heels.
Love this!! So I do a lot of dishes or my hands are in water a lot and clacking and I use this and it makes my hands soft and reappears them in a couple of days!!
I have been using this for about 5 days and have had unbelievable improvement in my heels! I highly recommend and give this product a solid 5 stars!