SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, I’m super satisfied. I received my product and immediately started to use it. I wanted something that I can use for a day trip I have planned. I have been playing with it the last few days and am really excited to use it for my trip. Glad I bought it and would definitely gift it to a friend or family member who likes photography. I really liked that I could change the view, meaning that I could modify the field of view with just a few twists. It works on our Apple, LG G8, and Samsung Galaxy S7 phones.
This set of phone camera lenses is absolutely mind-blowing! I have been lugging a very heavy Nikon DSLR camera for years on our backpacking and road trips. With these high-powered quality lenses for my cell phone, I no longer have to carry my bulky camera and still have high definition pictures. The clarity of my pictures when using these lenses are also stellar with zero distortion. The 20x zoom telephoto lens that I can use for concerts as well. So glad I can take this lens set everywhere, so I won't need to carry my Nikon anymore when I backpack and travel. Great product!
This lens is great. I didn't think the telephoto lens would work very well but I was wrong. as you can see from the building that I took a picture of, you can clearly see the street number "200" but the next picture is the same picture without the lens. Without the telephoto lens you cant even really tell that there are numbers. I am terrible at taking pictures (as you can see) but I am trying to learn more. It was a little hard at the beginning to get things into focus but if you follow all the directions the pictures turn out great! Overall I would recommend this HD20x Zoom to a friend!
My phone takes pretty good pictures and it even lets me zoom in pretty far, but the digital zoom on my phone always comes with a blur or a grainy picture. I bought this Zoom for the telephoto lens hoping that it would give me better quality. It really does! The optical zoom with the lens not only increases the zoom capabilities, but the quality is much, much better and a shot taken using the phone with lens is amazingly better than the same shot taken with just the phone.
Works great. I’m impressed! The telephoto lens brings far away photos in really close. See the pictures. The telephoto lens has a focus adjustment ring. You can also use the telephoto lens separately as a telescope when you attach the rubber eye piece.
I have to say that for the price, I’m pretty impressed with these. I bought them because I was teaching a summer class on digital photography — specifically using cell phones — to high school students. I wanted them to show them different types of lenses and the kind of accessories available for them to improve their photography. The zoom lens goes pretty far but you’re going to get some distortion and purple artifacts around the edges of things in your photo. But that happens with all cheap lens and I didn’t expect this to compete with a good zoom lens.
This is the most amazing gift I've ever bought myself. I use this DAILY for taking pictures of everfything in my yard. It has a surprisingly good distance range. I have a Galaxy s8 and its perfect for that. I love this. Everyone is getting one for Christmas!
got this product because I was going to be taking photos of an abandoned hospital and didn’t want to lug my regular digital camera. I am so glad I got this, it’s so easy to use and the photos come out amazing. The zoom feature works without any grain or blur on the photos. If your into photography and sometimes just don’t want to lug your camera, I would recommend this lens kit. It’s super lightweight and compact which makes it so easy to always have on you. I am very happy with this purchase and will definitely recommend this to my friends.
I have to admit, I was skeptical this was anything more than a toy, but I'm actually pretty impressed with the results. It's a bit difficult to get perfectly centered over the phone lens, but once it is in place, and the bracket is tightened up, it stays. Came in a nice box!
Not so easy to use. Requires complete stillness, so I had to go buy a tripod. Not as good as advertised.
This product provides a good solution to those that want to step up not only their Instagram game but get different angles and FOVs for better photography
For a Old Guy with somewhat Shaky Hands it is Hard to Use.....Wish it had a Image Stabilizer....But
love it very cool.it take amazing photo like professtional camera .really like this lens. I wanted something that I could use to take pictures of deer in our field and things of the like and it works for that
it’s really amazing that you can get a decent telephoto lens add-on that works with any smartphone for that price. Everything works well and the value can’t be beat. The time to get the telephoto lens set up is minimum, so you won't miss a photo opportunity, always ready to go.
Ok I’m a photography enthusiast and thought hey I’ll buy this just for fun. After I’ve used it for a while I can definitely say that I have grossly underestimated its capabilities. The quality is perfect!
If you are really serious about taking good photos with your phone, it helps to get some additional lenses. And while these are not professional quality, they are fun and you can get some good photos with them.
My girlfriend loves using these with her iPhone. She had a clip from another lens set and set up the two lenses she used the most so she could quickly swap the lenses depending on what she was photographing. The little case is great as it protects the lenses when not in use and she doesn't need to worry about them getting damaged inside her pack.
Touch hard to line up just right to view
I was unsure of this after I ordered and watched YouTube videos on this product, but, once I received it and used it, I was very please and reassured by my choice. I got the lens specifically to take photos of the moon. It's not high end photography worthy, but for me and my small projects, I can not complain! I am using it on my Samsung 8+
I purchased to take photos of birds while birding. You are going to get the quality of a expensive camera lens. The lens take some practice to get the hang of, but can be very effective. Again, very pleased with the lens, especially for the price.
I like how it brings objects closer to me. It is nice it took a few minutes to focus you have to use zoom on your phone camera to bring the picture into full screen otherwise you will have a round picture. And you really need to have a steady hand or use the tripod otherwise your telephoto pics will be very shaky. It does allow you to take great photos.
This concept and product is AMAZING!!! The pictures are incredible and now I'm able to get my pictures when my daughter is dancing on the 50 yard line without having to tote a huge bag and camera (if the stadium allows the bag at all).
You have to have a very steady hand to use.
Granted your actual picture quality will vary depending on what phone you actually use (I have an iPhone XS which is quite powerful) and I wouldn't expect someone to film full length movies with this or something. But for YouTube, Vlogging, Home video, and university projects where normally you'd need a half-decent camera this is absolutely perfect and will save you hundreds of dollars!
We purchased this for our Iceland Trip and it came in absolutely perfect! I am not exactly the picture fanatic my beautiful fiancé is but she is in to photography and knows more about it.