SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is not an inexpensive product, but I love it. I've loved how this is great for moisturizing most areas that have been seriously dry, especially since I've been washing my hands so often. I use it on my cuticles and the back of my hands, as well as my elbows. I'll order again!.
Not only does this keep my lips soft, but when I put it on minor scrapes and abrasions they heal quickly. It smells great and it’s not too thick or too thin. I have to hide it from my five year old daughter, or she uses it all over her hands and face. Although she does have kissably soft checks when she uses it!
Love it! It smells so good like a bakery. The container is small but the balm lasts a long time on your skin. It feels more oily than thick but is still very moisturizing.
This is the best lip balm that I have ever tried. You only need a tiny bit to smooth and soften your lips. I notice that the more I have used it, the less that I need. It really heals and hydrates. Plus it smells amazing.
Overall it works but doesn’t really help with the flakes
I really love this balm. It’s not thick or sticky. Has a subtle scent to it and just melts into my lips. For those who think it’s a bit drying try using a lip scrub first. This will not help dead skin so using a scrub then using this as upkeep works wonders.
This is a great balm!!! When it goes on your lips, it turns into an oil almost! Very light and nourishing.
Last Christmas I received one of these lip balm tins as a Christmas gift --I loved it so much that I bought myself this gift set for Christmas this year.
This balm fits the bill! And I rarely comment on presentation or packaging of a product but this one is so fun and so pretty - kind of nostalgic looking. Highly recommend and so glad I ran across this brand