SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For being affordable sunglasses I couldn’t be happier. I was so tired of purchasing expensive sunglasses and losing them or breaking them. I needed a good alternative, I have tried a few different ones but these have won, they are light weight but still have that nice bend at the legs and are comfortable. If you’re looking for affordable aviator frames that are a good quality, look no more.
This pair of glasses was so quick to receive, but what I was most impressed about was it's overall style. For what it is worth, they are high quality. The frame of the glasses are pretty sturdy and can hold up well. These glasses are great for everyday use, I am going to use these for driving. Perfect for keeping the sun rays away. Will definitely recommend it to others looking for affordable and great quality sunglasses!
I love the classic look of a good aviator sunglass pair! They are lightweight and definitely provide a lot of coverage. They were great for driving and for playing around in the yard with my kids. Definitely highly recommend these!
I normally don’t buy aviators, but these are very nice. The colors available are very vibrant and the glasses themselves are incredibly lightweight. These glasses polarization is great and they’re easy to wear as the nose pads don’t put any pressure due to them being so lightweight. The only downside I had, which is usually why I don’t normally get aviators, is that light still can come in from above or the sides (due to aviators not really wrapping around your face/eyes much). But it’s not a massive turn off. They’re still super cute and a have great protection (especially for the price).
These glasses look as good as any expensive glasses. They feel comfortable and they're very clear. I've purchased a few pairs from this company and I'm always satisfied. I definitely recommend them.
I love how comfortable the sunglasses are, they’re not to heavy where they’d leave a mark on my nose, which is usually my issue. I also love the color. I definitely plan on purchasing more with this brand.