SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These were as sturdy/cheap as I expected. I got the silver/reflective/mirror looking ones. They’re super cool looking and look exactly like the promo picture! Downside- don’t actually provide coverage from the sun and they are cheaply made HOWEVER, if you are buying these you already know that. They also come with their own fabric case and cleaner cloth. Overall I was really pleased with what I got (I got what I paid for) and I will buy more from this brand if I need a different color. My dog models my glasses for me, he looks way better in them.
I'm not sure I love these sunglasses on me, but I'm gonna see if they grow on me. Primarily because these came in such a higher quality than I expected. The frames are really sturdy, it seems well put together. They look way more expensive than they are, because of this. These could have easily been costume-y and cheap but they aren't. The case they came in provided a really great amount of protection for the shipping! I'm really happy with this purchase, I hope I can pull them off because these are fantastic!
Love!!! I’m not one to try new things or trends but was looking for sunglasses that would work with a baseball hat at the pool. I like to wear my hats lower to shade my eyes and normal high/larger glasses won’t allow it. These thoughts are perfect!! Lots of compliments and just what I needed.
I love it! I love it! These glasses have such a vibe! They look amazing,the quality is fantastic and they came nicely packaged. There's literally nothing else to say; these are just some amazing glasses.
These glasses are life! Haha when I wore them one of my girls asked where I got them and just recently went to buy them too and is in love lol wanna buying more in other colors!
Really cute sunglasses but I must say they’re extremely long (width) on your face. I have a skinny head so maybe these weren’t an ideal choice but overall, I’m in love with them and I really wish they would have more colors!!!!!!
I love these glasses so much!!! They are definitely high quality glasses and came with a cute felt case. I wear these everyday and ALWAYS get compliments.
I've always wanted to try these and I finally bought them. They look expensive and I received a ton of compliments!