SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just received!! Beautiful, well made and pretty. My family is all things jewelled mini earrings like these because the open ones poke into your skin. Perfect size for small ears (small face) but big hair. Nice proportion to ear. Can't wait to wear these. I am very picky so the thumbs up is meaningful.
I love the style of these earrings. I have gotten several compliments on them. They are a new modern style. I love the durability of them. They aren’t too heavy. The price is incredible for the quality of the earrings. I love that they don’t easily come off because I always get so worried that’ll happen. I recommend these for a dressy look or even around the house look. These have become my go to earrings because I love everything about them.
I love these earrings. Still very comfortable to wear and I’ll definitely be switching to these for my daily earrings. They’re still dainty and minimalistic with a sparkle. I think this is the perfect small hoop size for everyday wear. I’m obsessed!
This is my fourth pair of similar earrings, and I must say that every pair has been a hit. I changed things up and got the silver or white gold color for these, and I love them! They are amazing. I can't wait to wear them dressed down or up. They're not too heavy either. Love!
My daughter loved these. She wore them nearly every day for 5 months. They are the perfect size and shape. Also they’re made of a high quality material. For the price they were a great buy. I’ll definitely buy them again.
They're lovely but a little smaller than I expected.
They are really pretty and classy. I wanted earrings I could put in and forget about them, and these little ones are perfect. Highly recommend them. I plan to give these to my mom and sis!
I love these. Very petite but noticeable. Easy to put on and take off. And pretty for not much money.
Another cute pair of earrings!! Thanks!!