SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love love love this wig!
EVERYONE LOVES THIS HAIR. I LOVE THIS HAIR! Who wouldn’t ? it came in less than 7 days, didn’t have a smell, & its fullllllllllllll i love this wig !
So far this hair is great. Very minimal shedding that occurs when detangling but the curls are beautiful. Bleaching the knots was very easy and happened in one take. Be careful bleaching the knots though, they did lighten very quickly. The lace melted very very beautifully!! Overall one of my deep wave wigs!
it is a really nice wig! the curl pattern is beautiful and very soft. i achieved this look by rising the hair with hot water and shampoo, then i let it air dry and added some moose. There is minimal to no shedding which is great ! Item came in 5 days which is very fast
Lovedd this wig! Fast delivery! Wonderful customer service he kept me updated frequently. came in 5 days! The hair is soft, easy to install, & most importantly no shedding or tangles! SIS!! Yes go ahead press buy now you will not regret it!
This hair is soooo nice I got a 26 inch and is BOMBBBB!!! I spoke to the people to make sure they send me the hair in time and they have been soo patience and nice to me. Costumer service is excellent!!! I have tried the hair on and brushed it... NO SHREDDING TILL NOW! I am absolutely impressed I love this hair soo much and i have already suggested it to my friends and family to purchase as well
I ABSOLUTELY LOVE THIS HAIR !!!! Definitely one of the best I've purchased !!!! It took a while to come in but other than that it's very good hair I'm very satisfied w/ the quality of this hair !!! Definitely bouncing & isn't stiff , also very soft !!!!
Thank you sooo much for the wig I love it soo much it's such great Quality❤️I'm not an expert on wigs and anything blunt it's my first time getting such an amazing wig and it's the same as described in the picture I love it soooooo much
It is so true to size and the texture it's so full . The best wig purchase ever and the wig is worth the price . The store is friendly and always available for communication would highly recommend no doubts . Also comes with a wig cap. I would recommend the seller 100%
This hair is absolutely perfect for color i dyed and bleached this hair and the results were fabulous I will definitely be buying this hair again for more looks also there was no smell initially to the hair and there were no tangles or massive shedding of the hair
This is definitely real hair!!! 100 percent Brazilian virgin hair!!!! I got mines yesterday and the compliments keep on rolling in!!! I will only buy my hair from this vendor!
I love this hair like sooo much! The hair is absolutely so softt it can be straightened or curled any style you want it to be, but if you want to keep the hair wig for a long time, I don't suggeat you straighten or curl it for many times, because it will damage the hair. The delivery didn't take much long at all . Come in 4 days. I totally recommend this hair guys.
I really love this hair. I had to bleached the knots. Which took really well . This hair is true to length. I reallly like this hair after washing it and. Curling it. Held up. No shedding with the hair after wash. Didn't tangle either received in 4days
I love the hair , very thick and full of you're thinking about buying .... BUY IT.
I love everything about this wig and I'm a picky person. I don't regret this purchase AT ALL. Satisfied!
i love this hair smmmm , it’s very very soft & also didn’t take long to ship the store is very nice and let you know all updates .
This hair is Absolutely Gorgeous. Shipping was fast and the hair curls good and the density is perfect. It's just as described. It's worth the money you spend
I ordered this hair Wednesday and it came in Monday! The fastest I have EVER received and order and the wig is absolutely BEAUTIFUL! I haven’t washed, wet, or out any conditioner in it & it looks sooo beautiful like look at those CURLSSSSS!
I love it! Really soft hair! Would recommend! I got 30 inches, true to length! The hair came in a week
Love this hair! Didn't have a weird smell, shipped super quick! Super soft! Took bleach of the knots well and didn't shed too much. This hair is beautiful when wet and has so much volume when dry! 10/10 recommend!