SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch is just perfect, for this daisy-lovin girl. I'm considering buying another one for me (in case I lose or break it) and a couple for presents because it is so amazing. Found it searching for daisy watches and it is even better than what I had in mind because the daisies really show up. It looks just like the picture, fits perfectly and is comfortable.
I love everything about this product . I really enjoy wearing nice clothes and I love to match my accessories with it. Everything must be well coordinated and fit perfectly together. These beautiful watches allowed me to do just that.
The order arrived quicker than expected and was packaged neatly. The watch is very beautiful and elegant. My only con is that it doesn't fit perfectly on my wrist. Well I will try to make it work.
This is a very beautiful watch that looks expensive. It is very practical as a watch and very nice as a piece of jewelry. Super love this bracelet, real value for money!
I love watches and these have become part of my dressy collection. Very nice looking piece and you can wear it with a dress, or make any casual outfit perk up!
This is very pretty and comfortable, and it's not too heavy on the wrist. I have unusually small wrists, and this watch doesn't fall off. I would buy this for a friend.
I believe I got a good watch for the price. My only input was that I thought there would be a little more gold-tone on the watch. Still a good buy!
It’s one of the many watches I purchased just in case I need it for an event. I like the product, it doesn’t look cheap, and I can't wait to wear it.
I love it! Fits my wrist perfectly and is so comfortable. Easy to take on and off. Matches other jewellery. Have had compliments already.
I love this watch so much, I’m so glad I got them. It really looks nice with my outfits. Thank you sellvia for making me look good!
There is not a bad word I have to say about this watch. It's beautiful and my mom loves it. Enough said!
This is absolutely darling, and it keeps great time, too! It looks more like a cute bracelet than a watch.
The watches are beautiful and they fit my wrist perfectly. I will wear them for special occasions.
I love this watch. Very feminine with just a touch of old-fashioned charm. Fits my arm perfectly.
I bought this for a friend who loves daisies. It was well received. Looked very cute on her.
When I saw this I knew I had to have it. I have gotten so many compliments on this piece.
This is a gift for my granddaughter. It's very pretty & I think she will be happy with it. Thanks.
The gold isn't as vibrant as it looks in the picture, which is a good thing. It's more subtle.
I got it as a gift for my niece and it was okay at best. Not something that will wow you.
The watch is very pretty, and I bought it as a gift. My daughter loves it so much!
I can wear it with different outfits... Goes perfect with the vibe & energy!!!!!!
I love this watch! It looks like a piece of fashion jewelry and yet practical.
IMHO this is a GREAT deal for combination of price + quality & design.
Very small bracelet that does not fit well
Very pretty, but a little loose for me.