SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am in love!!! I always get all these beauty tools with such good intentions, but I never end up using them. This device, though, I have been using every single day. It feels amazing, and it actually makes my cream sink in faster. The speed this heats up is super impressive. This works like a charm in the morning. It relaxes me, then really wakes me up. I love it, love it, love it.
Oh my goodness I love this little thing so much I want to buy one for all of my friends. It's just the right amount of heat and a pretty soft vibration. I'm using it to help my face and neck heal 10 days after a procedure and it's already making a difference after just two days in helping to reduce swelling.
This feels so good on the skin and the shape makes it have a very comfortable grip. I feel like my skin looks more glowy after applying my serums, creams etc. And I appreciate that the item itself isn't huge.
This device is one of my favorite purchases! The vibrations are soothing and the heat feels just right. Would use it often after applying oil and moisturizer to my face.
The device is easy to operate with the touch of a button. This is nice at work but I wish it would have more color options.
I was skeptical of this but it feels SO nice! I don't love it. It feels great and is wonderful if you need a perk up or your eyes are tired.
I LOVE this face massager. I have used similar ones in the past and none of them come close to the performance of this one.
Though I feel like it isn’t hot or cool enough on the face but I like it.
Easy to use, feels good to my face. After using this nice device for your skin care it feels amazing.
Skin care can be tedious but this device can really help with your process.
My wife likes it. This is a great addition to her make-up items.