SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this bag! I am a nurse and I bought it to use as a tote bag for work. It has plenty of room for any books/folders I need to carry, along with my other items I need for work. It has a lot of room without seeming like a huge bag. I get a lot of compliments on it too! Seems like a great quality for a great price.
This bag came a lot bigger than I expected and is definitely handy when you work in the medical field. The material of the bag is convenient for emergencies and perfect for the people who carry a lot of items in their bag.
Beautiful! Bought as a beach tote for our family trip to Destin, FL. It’s a GREAT size! Very nicely packaged. Can’t wait to take out the sand. Looking forward to using this for all my kiddos stuff!
I bought this to use as a work bag (I’m a nurse). It works great! The inside holds my books, planner, and notes. A It’s the perfect size, not too big or small. I might need to order another one for traveling!
After reading a lot of reviews I settled on purchasing this bag and so glad I did. The bag really is beautiful. And it really is high quality, very well made. I would highly recommend buying this bag, you won't be disappointed.
Needed a new bag for traveling. Mine was getting old and needed to be retired. Shipping was fast and the package was well cared for. I love the color and am impressed with the quality. I will have to order some more in the future.
Please buy this bag. It is everything. I use this for my work tote. I’m a nurse and it holds everything. It is well made and fits all of my equipment.
This bag is so pretty and well made! I got it as a gym/pool bag but I will probably use it for plenty more reasons. This bag is practical and beautiful!
I absolutely loved this bag. I use it for clinicals and everything I need to take fits. The bag is very spacious I would but it again in a heartbeat
This is a great bag. The print is gorgeous. The bag's texture is high quality material. I just love the print. Inside is very spacious.I simply love it.
Roomy with compartments. Good big bag for travel with nice zipper closures for important items. Well made. Excellent delivery time.
I got this tote in December of last year and I love it. It is a little bit smaller than what I imagined it would be after looking at it online, but it turned out to be just the right size. I use this bag as a purse as well as to carry books, my lunch, and sometimes even my laptop. It is made of great quality and I always get compliments on it.
This tote is the perfect size for travel. I’m using this as well as a carryon suitcase for my upcoming flight. I won’t have to check any luggage for my 8 day trip.
I left a banana in the bag due to the newborn brain...machine washed it and the bag is still in perfect condition! Love it! Perfect size!
I absolutely love my banana bag! I get so many compliments at work.
I will probably buy one for myself also. I would recommend this product to anyone.
This tote is a good size and it's beautiful. My only complaint is that it doesn't stand up by itself very well. It has no support, but good quality.
I love the nice material used for these tote bags. Very unexpected.
Great bag!
Very cute. It’s for my granddaughter.
This design is so pretty! The bag is roomy and fits a lot.
Very happy with my purchase and would highly recommend it!
Absolutely love this bag. The fabric is so soft.
Took this on vacation and loved it!