SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this concept. I have used it for the stovetop, worked great, I have arthritis and sometimes scrubbing excessively will cause fluid to build up in my elbows. I used the rounded top one to get into the little spot on bathtub that is meant for a washcloth to hand and it’s hard to scrub that spot, worked beautifully. I also used along baseboards in bathroom on the floor and I’m very happy.
This is the greatest thing I've ever bought in my life. One piece of advice is to keep it far away from water because if it gets on your drill tip, it can rust.
I wish I would have bought these years ago! My husband does concrete work. It’s nit like dirt where it just washes away with the water. It creates a sludgy grime that sticks to the ceramic and doesn’t rinse. These tools are perfect for taking care of that! I get so exhausted cleaning the shower all the time. It takes way more than just elbow grease! These tools do the work for me. My shower is white again!
Love it! It can be a wild ride so strap yourself in for a deep cleaning. Don't forget safety goggles! You need them! I found that out the hard way, but luckily I was only cleaning with diluted vinegar. I got this to get my husband excited about cleaning the bathroom, but he wasn't fooled. At least it makes cleaning easier for me!
Scrubbing a bath tub down with your hands sucks, using a power drill with these attachments makes it a breeze and cuts down on time and energy. Use it on any cordless drill because a corded drill will just get in the way. A definite must if someone is looking for an easy way to clean bathtubs or bathrooms.
These are the best thing For cleaning soap scum off of my bathtub! They worked great with my small DeWalt drill but it used up my batteries very quickly.
These little wonders make cleaning so much easier and quicker. You won't be disappointed. Just connect it to your drill and off you go scrubbing everything and anything that needs it or doesn't. The problem for me - a drill is heavy to hold already, so while cleaning I get tired fast.
Great for scrubbing tubs, shower stalls, and tiled walls and floors. Love the different size brushes. Wear goggles, old clothes, use a cheap shampoo on the brushes with a bucket of hot water to wet down the surface you're cleaning, use a "cordless" drill, so you don't get shocked, and scrub away!