SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this anklet so much! I’ve been having it for 3 months now and I would definitely recommend it. It’s cute for an everyday wear. As long as you take care of it it’s durable. I don’t regret buying it!
Love this anklet! It is well made and sturdy, and the details of the design are beautiful. The adjustable clasp insures a good fit, and the double chain style is so elegant.
Very pretty just as I hoped it would be. So happy with this purchase I already received many compliments, really love this anklet.
This anklet is well made, I get 2 anklets with this purchase, I'm so happy that the product is like the product description, as I expected.
These are a good durability for the price it came with two cute bracelets and they fit perfectly on the ankle.
I buy it as gift to my daughter, she loved it so much and wear it every day. Nice quality last for several months!
These anklets are very fashionable. Fit great and look awesome with shorts. They have not tarnished at all. Love the double look. Great anklets and a great price.
Just what I wanted looks great will be ordering more for gifts
Ordered for quick photos. Very cute. Will pass to my daughters.
My 9-year-old granddaughter loved this pretty 2-strand anklet! She put it on right away and hasn't taken it off since!
I love the design and how it fit on my ankle just wish it was a little more smaller but good so far
The item is super cute more than what I expected
Very cute looking. Pleasantly surprised by how sturdy they are. Stylish and affordable, Have gotten lots of compliments.
You get two bracelets for the price of one. Good color/ adjustable / and dainty.
It's so beautiful, fits perfectly and looks good! Well made, I will order it again.
Absolutely beautiful. Perfect Valentine‘s Day present. I love this it!! ❤❤❤
I really like this ankle bracket it's perfect for the size and the color. I like the heart. I would get this in silver too
It’s really cute. And sturdy.
It was so pretty and exactly what I was looking for! Absolutely love it.
Very cute<33 i love it
Good for the price.