SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really like the rose gold color and screen design of this digital watch. It looks amazing on my wrist. I have been looking for a watch that actually looks like a real watch for a long time and finally I found this one. I immediately decided to buy it with such a good price tag without much expectation but it turned out so much more than I expected. I have been wearing it for a few days now and just love how it makes my life more organized now.
I bought this watch because I was destroying my nice watches doing yard work. This one I figured I could scratch and get paint on and I would not care. So far, I’m pretty impressed. It certainly has taken some hard knocks and I've had no issues with it. Matter-of-fact, I've even worn it out a few times. I think that I got a little more than what I expected and that is a winner in my book!
Love this watch! Great price, comfortable to wear and love the look and how easy it was to set up and daily use. Love how it conserves battery by not showing the lighted time unless you touch the screen. It responds well to body heat/touch showing time and date. Really space age! Cool!
I wanted to wear it for the day but it was so sensitive that random touch would change the set time... so I reserved it for special occasions as my fancy watch =) love the rose gold color and it feels good on too!
Bought this watch for my mom and she seems to really like it! It's a little confusing to set the time since there's only one touch button, but not too bad. Great product overall!
Got this for my 5 year old. He was happy but it is a little difficult to work. It has a touch screen but it is weird to set up. I got it so my son could practice telling time. And this might not be the perfect gift for that.
Wow, this is a really nice product! Good size band, my wrist feels comfortable. It looks good and its price is affordable, I’m enjoying this watch every day.
Way more than I would’ve expected for the price. Very stylish doesn’t feel cheap. It was a great idea for a gift. My daughter was so happy
I've been using this watch for a few days and I love it. The band is very soft and smooth. The screen seems to be of good quality and scratch free.
Very beautiful and exquisite appearance, very stylish. You can also bring it on formal occasions. Functions are simple but sufficient for daily use.
My daughter is 10 years old and she loves this watch. Great deal for this quality, but the band feels a bit heavy.
I love this watch, but it's kinda hard to set the time though... Everything else is working fine.
The watch works like it should and a display is easy to read. It is a great value.
This watch looks elegant! I love the round screen and the golden band.
The screen scratches easily. Touch screen isn't that responsive.
This is really a beautiful watch and perfect for a woman's wrist.
This is a pretty cool watch. I'm glad I bought it.
The watch is easy to read but a little difficult to set.
I really like this watch. It is awesome!
Very nice quality! My mom loves it!
Very good, thank you!!