SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super easy to use and excellent essential oil diffuser. It came neatly packaged inside a box with the unit wrapped inside a bag, the power cable in a small box and with a user manual. The manual was easy to read and instructions where easy to follow. It has 2 touch buttons, one for turning on/off the diffuser and one for turning on or off the LED light. It makes a beep sound that is not too loud, when you press the buttons to either turn it on or off, also for turning on/off LED light. The LED light changes colors every few seconds, it would have been nice to have a function to be able to choose 1 solid color as well, I still enjoy the LED lighting feature. The LED light only works when the diffuser is on, and can not be used as a stand alone LED light without having to turn on the diffuser. I had no issues installing the diffuser and it was really easy to fill the diffuser with water in my bathroom sink. The vapor is cool and I don't have to worry of being too hot for kids or pets. The LED light is not too bright and has a soft glow to it. The diffuser is compact, can run up to 10 hours and can fill up a room up to 1000 sq ft with essential oil and makes a great addition to any household, I definitely recommend it to anyone who is looking for a LED lighting essential oil diffuser.
I have asthma and have found a reduction in my symptoms if I am able to go to a steam room with eucalyptus. Unfortunately that's cost prohibitive to build in my home. I was offered this ultrasonic machine to try in exchange for an honest, un-biased review. I am so very happy with this machine that I am purchasing a second one for my second story. It is aesthetically pleasing, takes up very little room, makes no noise at all, and produces the finest amount of vapor to a room. The beauty of it is you add essential oils to the water. No having to fill a different compartment only to have very little scent to the vapor. It only requires 10-12 drops to the water that is needed. I have used it daily since receiving it. I'm happy that the amount of water required lasts from morning till I go to bed. No refilling thru the day. The aroma is evident but definitely not overpowering. Best part is I've noticed a reduction in my winter asthma symptoms. UPD: still using this daily and it continues to work as well as it did straight out of the box. I use eucalyptus oil in the winter months and cucumber melon oil in the summer months. I don't get as strong a scent as I would like from it, but it does have a hint of the oil smell in the air when the diffuser is on.
I received this diffuser and humidifier today. It was easy and quick to to start running. It puts out an impressive amount of moisture, which lasted for 8 hours. It would have been longer, but I didn’t fill it all the way up. It’s perfect for my large living room because the air is so dry in the winter. It is a very attractive design that would look good in any room. Also, I love essential oils and have several diffusers. This one is a great addition. The changing colors of the container are nice. I would definitely recommend this diffuser.
This is one of my favorite green air diffusers! The scent will cover a large amount of space - sometimes 2 rooms even. I'm writing my review very late (as I have already had the product for over 6 months). During these 6 months, however, I have not had a single problem. Do be aware, however, that the water goes in the top section and must be flipped over (like an automatic dog bowl) to sit on the diffuser correctly. I have never had an issue flipping the top section, but thought others might want to be aware. In addition, a perk to this diffuser is that the outlet is in the back of the diffuser - many diffusers have outlets under the base.
This diffuser is very pretty with the wood-grained finish on the top opening. I've got it sitting on one of my end tables. I don't use this for therapeutic oils, just oils that smell good (sandalwood, seaside, ocean, etc) to make my house smell good. I recently read an article about the carcinogenic dangers of scented plug-ins and sprays, so I'm going natural from now on. The led colors are an added bonus. Very pleased!
I use it in the living room, and it works well covering the large area. This is so much better than buy scented candles. You don't get the oily feel that comes with burning candles and the scent is released much much more naturally. On top of that, it's very quiet, you don't hear anything when it's running. If you want your house to smell fresh, it would be a small investment that would save you so much money in the long run.
I am so glad I purchased this after seeing all of the wonderful reviews. It was definitely worth it, it’s very quiet I almost forget that I have it on. Very aesthetically pleasing and well made. Super happy about this purchase and would highly recommend it!
It is not too small, it is quiet, it diffuses at a nice pace, and it makes my room smell great very fast! Definitely purchase!!
Nice looking diffuser. Another thing I like about this is the exterior material which definitely beats cheap looking plastics. Works perfectly.
Smaller than expected but really like the size. Nice sleek look. Feels like quality and works as expected
Not only is this diffuser absolutely beautiful, it also works great. I have it on my nightstand. Highly recommend.
Works great, looks timeless, seems durable, and was significantly cheaper than similar products that look (and I assume function) exactly the same.
I've owned a few essential oil diffusers and this is the best. It is beautiful and works great. I have been running it daily for weeks without issue.
This diffuser is great.....very easy to use and looks great in any room. Fills the whole room with your favorite scent. Will be getting another for the bedroom.
I was very impressed on the quality and love to look in my bedroom how it matches my farm style decor. I hope it last along time but for the cost it was worth buying.
I received this product free of charge today and set it right up. Its very easy to use.We simply filled the tank and turned it on. The lights are cool and the cool mist humidifier is also good. It did not come with any oils to try therefore I can not use that feature of the humidifier. I do not own any essential oils. Its small and compact would fit on a desk and its got a nice design as well . The on/off switch is clearly marked and the lights can be turned on and off as well. I think its a good value for the price. I would recommend this product.
My favorite diffuser ever. Have only used once. Might buy the smaller one for my office.
Works just as good as high end diffuser. My favorite diffuser so far.
Easy to use and looks great. Lasts about 10 hours at a continuous pace for me. Bought this and do not regret the purchase.
BUY IT! Doesn’t make any noise and so easy to use. Great quality too.
Works well, looks modern. Sits in my kitchen and is very practical! Looks great!
I tried different brands of oil and can barely smell anything. I purchased this because of the large tank and longer running time but unit is almost too large and although looks appealing it looks slightly awkward in my space because of size. Also causes my room to have a slight haze or fog which I don't like either
Easy use and great for an office
I love everything about this diffuser. I had tried so many before this one. Great purchase!
All I can say is WOW! This diffuser goes forever & makes the whole house smell great!