SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I personally have never heard of a derma roller before. I’ve been trying to fill in the patches on my beard so I head to YouTube for the answers and find this. It’s only been a few days but I can definitely say using this on my face every morning is making a great difference. It’s even helped clear my face a bit. Too early to see changes in beard growth but I’m sure it’ll help if I keep with it.
I got this to try and stimulate beard growth on a couple of patchy areas of my beard. I've been using it twice a week for a couple weeks now, and honestly I think I can already see some new hair coming in. So it seems to be working.
I used a beard roller for the first time. It was rough in the beginning but now it smoothed up a bit. I would suggest going soft while rolling to avoid scratches. For beginners this is definitely recommended, easy to handle and roll.
Easy to handle for use, great price. My husband encouraged me to try as he uses this to stimulate beard growth and loves the results. Been using 2x a week for the past couple of weeks, so far good.
My boyfriend has been using this derma roller before applying his beard oil, it’s great! He enjoys it and says it makes a difference.
I’ve gained some new hairs in an area I had a patch. Not sure if it’s because of this, or the growth oils I used for the beard... Maybe both together but working so far.
So far for this price it’s pretty good, using it on my beard and hairline with some oils and rogaine.
Technically the logic they say does make sense, but I haven’t seen it working yet, it’s been 2 weeks of use. The handle is plastic which I didn’t like. But I will give it a try.
I really like the product so far. I got it to try to help fill in the sides of my beard better. Easy and painless
Amazing product. Have absolutely no complaints about it, everything worked well!
I use this on my husband's face and he’s having substantial beard growth.