SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My eyes are very sensitive & need as much sun protection as they can get... These light weight, oversized sunglasses are the perfect pair to wear with the most beautiful pattern on them that goes with everything! I’m very happy with this purchase & believe they’re a great deal; the value of these are worth it for my budget!! These are my everyday glasses from the beach to any outdoor gathering! You’ll love them!!!
So I got these for my wife for Mothers Day. She is very tough on sunglasses so we order a few to many each year. For the price and sun protection they are fantastic. They seem to have a great build quality and wear well.
I have extension lashes (12” long) I can’t wear most sunglasses due to the lashes it will touch the lens. This pair is perfect. It won’t get lashes and is lightweight. So fit and comfortable. I love it.
I love these so much, and I get tons of compliments on them. They seem to be well built and the price is very reasonable.
These are my wife's favorite sunglasses. We are impressed by the quality and style at this cost.
Was worried the low price was an indicator of a bad product but they were so cute that I had to see for myself. I love them!
These are my favorite sunglasses! I am a sunglasses collector and these are my favorite out of my whole collection.
These sunglasses are fabulous. They are well priced for a “fancy” looking pair of sunglasses.
These glasses fully shade your eyes, without being too dark. They fit well and don't slip. They don't seem to fog as much when wearing a mask.
I’ve had these for just over a week. I have zero complaints.
I’m only taking away one star because I have a weird reason that I didn’t like these. They’re TOO big for my face
These are great. My favorite oversized sunglasses.
I loved these so much I purchased two more pairs!
I was surprised how nice these sunglasses were
Pretty nice glasses, but they don’t really look like I expected. They are still very pretty and they are very large classes. More fashionable than eye protection but I still use them.
Seriously, Stop reading and buy them! These sunnies are fantastic.
For this price, SO worth it.
These are great for those days
Great product for the price! I’m very happy with the style, packaging.