SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item was received as described, delivery was fast and you get your money's worth for the price and quality of the product. I even bought a few and gave away as gifts in the past. I hope that you will also enjoy using it as much as I do. I highly recommend it so go ahead and buy one!
Amazing nautical style bag, ordered for a trip to the sea with my family. We took it every day to the beach and just for walking around the city - suitable for all occasions!
This bag is brilliant for a trip to the beach, we can fit in everything we need for our family of 4 (except wetsuits!) and it's really comfortable to carry.
Bought this for a family trip. Ideal for water and baby bottles. The main compartment is huge! It served us fine for the trip, and is now used as my gym bag.
Good quality bag, much nicer than the picture. We traveled all over Europe with this bag. So versatile, fit our clothes.
I found I could load all the things I wanted for a weekend. It's not too big and it fits well on my back.
Excellent bag for its price and really fast delivery! Can't wait to use it. Very satisfied
bought this lovely bag for the forth coming holiday. It’s big and can carry lots of staff. A must have beach holiday lovers
Arrived without problems, well packaged, great size and design. Good quality and great value. Very useful and very smart. I would highly recommend this item and seller. Thank you.
Item arrived quickly and as expected. It’s a very basic bag for the price.
The quality seems very good, haven't used it yet though. Very spacious and comfortable.
Love it- used for a week in Turkey & found it perfect for what I needed- with a family we had sun cream, kindles, spare swimwear, towels etc. Good strong bag & not too girlie so my Hubble didn’t mind carrying it!