SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter liked this watch. It is so cute. It was so pretty. This watch was attractive. It had a very smooth and sleek look. It looks very nice on the wrist. It is very flattering. It fits well. It is very comfortable to wear. It goes on and off easily. It worked without a problem. It kept good time. The quality is very good. This would make a very good gift for a little girl.
This watch was perfect for our 5-year-old granddaughter. She loves anything and everything pink and flowery. The flower artwork on the display is really adorable. It's very nicely done. I posted some close-up photos so you can see the details. The band is comfortable for her to wear. It's a comfortable silicone material, which is also stretchy with lots of adjustments.
The little one loves dressing herself. She puts together outfits and accessorizes. The pink is a nice vivid color, but not bright. A lot of times you find more ‘screaming’ pink for kids items. I'm happy I found this gorgeous shade. The silicone band is so quick to wipe down/clean. She loves the flowery design and that little pendant on the band.
We really liked this watch. I was a bit nervous about getting it, since my daughter is so active she can tear it. We haven’t had it very long but so far they seem better quality than I would have thought. My daughter loves the design of the display and how easy it is to read time. Overall a great present.
I sent this to my 7 year old granddaughter and she was delighted. It works well and isn’t too expensive in case the child breaks it or knocks it against something. It seems durable and makes a great gift for a girl.
I like the design and the colors of the watch and how it looks. I gave it to my little granddaughter for last Christmas and forgot to leave the feedback! She wears it all the time to school and to show her little friends!!!
It’s was a great watch for my daughter’s birthday, then 2 months later a part of the watch broke
Bought this to pair with a nice flower-patterned dress. It is for a six-year old therefore, it's easier than an analog watch with different hands for hours, seconds etc.
Great color, works wonderfully and is a kid friendly screen. Easy to read and great quality. The price is reasonable. I would recommend it.
I purchased this for my little cousin and she loves it. I just wish it were a little bit bigger.
The watch is cute and comfortable. Seems to be pretty decent quality, so we are overall happy with the purchase