SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is so cute!!!! works perfectly with all my devices, I was worried about this, but it works well with all. charging is fast enough, no problems with that. The material of the plug is pleasant and soft to the touch, it is convenient to hold in your hands and carry with you, since the shape and size are very compact, I think it will be especially useful when traveling, where an adapter is needed, in short, it will be useful everywhere. In the bag, by the way, you can easily get it! Like, how not to notice those cute paws and the butt ahaha I looooveee it!!!
First of all… I can’t stop touching this cute booty omg its so cute I just cant HELP ME im melting!!! Ok, but it came quickly and safely, thanks for that. (btw you know how funny it sounds? corgi butt plug… ahaha I tell you it is what made me buy it, cuz it sounds so hilarious but it was worth it) the “butt” is soft, I mean it is nice to touch, but the whole thing is solid no worries. I totally recommend buying it for all corgi fans!
The corgi butt plug (gosh it does sound so weird though) looks great and is funny. The material is soft and touching it can even calm me like a anti-stress toys or kinda like that. It works well and charges both tablets and phones with no problems. But DO NOT LEAVE IT ANYWHERE!!!! I warn you! My dog (guess the breed – corgi, ofc) almost broke it cuz he thought it was a toy OMG. Nothing happened, thank goodness, and it is still works perfectly! So I think it is a nice adapter, recommend.
It is a nice plug adapter and works well. If not only that my usb cable sometimes gets stuck in the plug, to disconnect you have to put some effort and I’m afraid to break it, maybe it is the case only for mine but overall, it is nice quality and useful. Besides, it is a nice ice-breaker ahah. When I put my cell on charge everyone asks me about the cute adapter and compliments it. I’m not sure if it is 4 or 5, I will put 4 stars because of the usb slot. But still don’t regret purchasing
It is definitely a really nice gift for any corgi lover! Looks so cute and has practical use. Better than some toy or keychain. I bought it for my sister cuz she has two corgis! I think it is a perfect birthday present for her. It’s absolutely adorable and the cover material is soft, the adapter works fine and reminds her of her two cuties when she charges her phone, especially when she misses home while on business trips.
The product was shipped very quickly. Looks amazing and works great
It's corgi themed, compatible and useful, easy to take with yourself where you need. Super nice adapter!! What more would I want? ahah Definitely 5/5
I really love it! It is super cute and well-made!
It doesn’t look as thin as I thought and, for my taste, I thought it would be more…idk neat? The quality is nice but I don’t think it is worth so much
The quality is nice, no scratches, no damages, looks fine and cute. I put 5/5.
It is worth its price totally!
Very nice adapter, looks good, cute and unique
Works perfectly, nice product
I’m happy and satisfied! Works great, I think the price is reasonable for the material, it is solid, really looks its price actually, not cheap plastic or something
Now charging my cell is like petting a cute corgi fluffy booteeey! Ahah so much fun
I’m glad it is not really big, because it takes less place in a bag, so it’s easy to take with yourself, but makes you unique
Real adorable corgi butt and a nice adapter, charges fast
Love the quality, the surface material is soft, like gentle, really nice to touch. And I’m a big fan of corgi themed things
I wish I had such a “back” if you know what I mean, it looks cool and adorable. Recommend!
I’m satisfied!
I’m broke, but bought it and damn it’s actually worth it, love that it was shipped in a short time
Worth buying if you are a corgi stan!
Nice product
Another one cute and useful corgi item, love from a happy customer!
So pretty!!