SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took me some time to get used to not having this familiar bulge in my pocket from when I used to carry the traditional bulky wallet, but those days are gone now. I personally think such smaller wallets are actually so much better, since my old one literally was torn apart from all the stuff I put in it. It teaches you to prioritize and get rid of the stuff you really don’t need. I only carry one card with me and the wallet still holds it firm. It’s easy to use it when you need to pay and you don’t have to flip over millions of cards to find the right one. I’m really impressed with the quality too, well made it seems and from quality materials too. No issue whatsoever, I wish I purchased it sooner.
I'm very happy with this wallet and I recommend it to anyone looking for a slim, yet durable solution. This wallet fits three cards with ease. I feel like you could fit even more if you wanted to, but it wouldn’t be a good idea. For me the most important part is quality and i wasn’t disappointed, the leather is solid and soft, no tears or inconsistencies and the leather is REAL.
This wallet is just what I was looking for. The leather is smooth, with no imperfections and is stitched together well. I only carry one card in it and some cash so it’s easy to pay without even taking the card out. Good wallet if you don’t have more than three cards!
Purchased this wallet as a birthday present for my friend. His old one is that old and bulky type that was falling apart at the seams. Well-though construction, easy to take your cards out and put them back in without the risk of losing stuff. I’d rather use it just for cards than for putting crumpled cash in it, but the choice is yours. Who carries bills around anyway?
Perfect wallet when you don’t have a bunch of cards with you. I only carry two and the wallet does the job. I put it in my phone case and don’t have to worry about losing it or dropping it. it has this down-to business feel to it, I always feel more serious and professional when i have this on me. Try for yourself, I wasn’t disappointed.
Amazing wallet if you’re looking to unload a bit from all those cards you’re carrying around and go with just the essentials. I carry my debit card, credit card and driver's licence in it and everything holds firm. It is easy to get cards out, but they never fall out on their own.
I got tired of looking like I carry a brick in my pockets, so I decided to try a smaller wallet and get rid of all the unnecessary cards I’m carrying. Now, to my experience. This wallet comes in brown. I didn’t regret buying it. Made of REAL stuff, not some cheap fake leather. This wallet will last you an eternity and will actually look better with every passing day, since real leather ages quite nicely. The wallet is also hand-made, so there is a lot of attention to detail, no weird extra stitches or anything. This is a fantastic wallet!
A compact stylish wallet for three cards or a bit of cash. It really holds the cards in place, nothing falls out or slides out like with a common folding wallet. I really regret not switching to this type of construction before. Overall, awesome wallet, cannot recommend enough!