SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For such a price I expected that the quality would be worse... But it's on top!!!☺Color is really cool! Lying, comfortable, not much hanging and can be worn just like a choker! But on a thick neck it will be difficult to put on, hehe. Lock-hook is a little tight to catch, especially with long nails.
In several places on the necklace there is no color enamel, I think in the process of wearing such places will become more. The surface of the necklace is not smooth, but rough, which I did not really like.
A good chain of gold metal with colored inserts. Not heavy, does not ring when worn. Very beautiful decoration. The chain is the same as in the photo. Looks stylish, not cheap. I absolutely like it!
I'm happy with the order for all 100%! For such a price, even did not expect something "reusable", but was pleasantly surprised. The ideal length, very nice bright color, looks stylish and cool.
Everything is super! Corresponds to the photo and description, looks very cool, I recommend!
Looks like the photos. Good quality and vibrant colours. This necklace fits around my neck well.
Beautiful necklace! The color of the metal is lemon yellow, pleasant! Not heavy
Very original thing, and most importantly, universal. Recommend!
Good decoration for the summer. Yellowish for "gold", but still looks good.
A beautiful chain, light, perfectly complements the images.
A beautiful necklace! Looks heavy but is very light.
Incredibly stylish chain, great for the images and looks great.
The chain is cool. Looks cool, as in the photo. The buckle is strong.
Nice chain. Big as I wanted. Everything is super!
The chain is very beautiful! Looks much better than in the photo!
Good decoration. But the picture looks better
The same as in the photo, the quality is good
Beautiful trend chain with interesting weaving.
Very cool, stylish, does not look cheap.
I really like the quality and it looks good
Beautiful chain for the summer
Very beautiful, stylish
So cool and stylish!