SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I shop here probably twice a week and I don’t think I have ever left a review on any product I’ve bought simply because I didn’t feel like it. But this necklace seriously deserves it! I can’t remember when I bought it but it has been at least 1 months now. I was looking for a simple gold necklace since most of my jewelry is silver, and I bought this. I was expecting it to look like a kind of quality jewelry and I found it. Let me tell you- best buy ever! I’ve worn it every day since I’ve gotten it, and I never take it off before showering. Totally worth it 10/10 recommend!
So pretty!!! I was worried it wouldn’t be good quality but this necklace is amazing! the gold plating hasn’t rubbed off at all. I accidentally wore it to sleep 2 or 3 nights in a row which is when I would normally get that green plating residue from cheap jewelry but I didn't have any problems with plating rubbing off. It’s the perfect dainty gold necklace I've been looking for and I love it!
Beautiful necklace! It catches the light for a little shimmer and adds a nice touch to any outfit. Great price and value! Gave it to my daughter for her 19th birthday and she loves it. She wanted something simple and pretty to wear with anything. It works for casual and dressed up attire.
For the price, it’s great! I just need a little “every day” accessory to wear. Over a few months, if you sweat/swim and shower in it, it’s gonna lose its color, BUT NOT THIS NECKLACE. Perfect little piece to rotate into your wardrobe.
I love this necklace. I have worn it every work day since I bought it over a year ago, even in the crazy heat and humidity of summer, and it is just as shiny and perfect as the day I got it! I love it that much. Highly recommend.
I love this necklace! I’ve worn it in the hot, humid climate and I just knew it was going to turn, but alas, it’s still as shiny as the first day I put it on. If it can withstand hot summer heat, it’s a great buy. Recommend it!
Perfect length and so cute, but unfortunately it doesn't match my earrings. Very very cute though.
I love this necklace! It’s gold fill so it lasts longer than all my other plated necklaces. LOVE!