SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this little purse for my granddaughter to carry pretty items for show or necessities wrapped in a lacy hanky for not to show. It is clear, you know. My only negative is the lock is difficult to open. Open it carefully to avoid breaking. A little caution is well worth the effort.... it is simply charming!
I needed something quick for a wedding and this was perfect, easy to customize and goes with almost anything. You can fit a phone and a small wallet in it. I love this purse! It’s very light weight, and pretty.
I absolutely love this purse. It is unique! Forget about those boring purses and try this one. I can get my phone & date nite things in it. It is also safe near pools. It locks securely and is not too heavy. The chain was my major concern, but it is actually pretty sturdy and doesn’t bite into my hand.
Perfect for a night out or some extraordinary occasion, but you gotta be a reeeally brave girl to carry it around on a daily basis, just saying…
Great purse, exactly like in the pictures. Good for a wedding or other occasion when you really need to dress up. Very usual design, you will definitely get a lot of attention with this bag. It's bright pink in color and I only had a chance to wear it for two occasions and it held up fine, no scratches and the lock still works fine. Honestly I didn’t expect too much, but this bag surpassed all my expectations.
I was worried about buying this purse at first because there weren’t too many reviews. But I love it! It looks fancy and feels durable. Now it is small but I don’t really put anything in it because it’s clear. It doesn’t feel fragile to me, but I would not go around be SUPER rough with it either. I would totally recommend this to anyone looking for something cute and stylish.
Gave it to my niece for xmas and she absolutely LOVES it!!! the liquid-like chain sets it apart, as does the rose gold color!
I love this purse. Out of all the clear acrylic purses I seen, this was the best looking one. I love the color and I love the chain. I think the chain makes it look more high end than some strap or something. With this bag I feel like I’ve just arrived from Milan fashion week. Perfect date clutch!