SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This necklace is SO unique and beautiful!! I absolutely love how different it is, yet it is still dainty and flattering. It is PERFECT for layering with other necklaces, it goes so well with everything you put it with and immediately takes your look to another level!! The length is also super perfect, you can wear it as a choker or when fully extended it lands right at your collarbone.
This necklace is absolutely beautiful! The silver is so crisp and shiny. My favorite part is the length, I have a very small neck and Décolletage and most necklaces fall past my collar bone. The necklace is also super light and you can barely feel it which is important to me. 10/10 would recommend and will purchase from this company again!
Everything from the packaging down to the looks are amazing. The material was a little cheap but that was to be expected with the price. The picture that they posted is what you get. Definitely worth it!
I really love the way this product looks and especially when worn. The only thing I would say I don’t like is that sometimes the butterflies dig into my skin. I still really like this product and still wear it!
Good for the price. Really lightweight and dainty as well which I like. Not as long as I expected.
I think it looks best with a low cut top. It's very cute and I wear it with almost every outfit. Butterflies are my favorite.
I bought this necklace a couple of months ago and it's still in great shape. It's one of my favorite necklaces I own and it's great quality for the price. 10/10 recommend.
The butterflies are kinda thin so you gotta be careful but other than that it’s great.
I love this necklace so much! It is the perfect size for me! I was afraid that it would be too long, but it fits just right.
Beautiful, elegant, and precious. My daughter loved it. Thanks so much
I love the way this piece looks! It's simple and super cute.