SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I saw these little brush cleaners and I bought them without even thinking about it, only to regret my purchase when I received the just shipped email - I came to find out they were not returnable and was really disappointed. However, when they got to me I ended up loving them! They are great quality, beautiful colors, and work SO well! I finally, finally got my make-up brushes clean from even the most stubborn primer and foundation that I could never get out before!
I love these little cleaning eggs! I coupled one with a brush shampoo. It cleaned out loads of products even after I thought they were clean. My brushes are now fresh and soft. I was able to really get my brushes clean without having to be overly rough with them. A solid purchase. I wanted this two pack so i could keep one in my suitcase for keeping my travel brushes clean during extended travel.
This brush scrubby is amazing. I debated on whether to get the large or small size, but I'm glad I got the large (3 finger) size. The extra surface area is nice for my large brushes, and I like the defined areas that this has (the lines and dots). It stays on my fingers nicely, and it is thick and feels like a great quality. I've seen similar products at Sephora for much more money, but these work amazing.
This is great! It’s like a washboard for your makeup brushes. I just washed mine and they are almost like new again. I used to just wet them, soak them in a small cup with water and dish soap, and then I’d have to rub rub rub forever on a cloth or paper towel. This was so fast.
This is very easy to use. Put your fingers into the opening. You can apply as much pressure as you need. I like it because you can control how much of the bristles get wet. Too much water and you can break down the glue. Would definitely recommend it to anybody.
Love these make up brush cleaners, only thing that was a downfall is they don't stay on your hand very well. Other than that they are great!
There was nothing wrong with this product at all. It came in very nice packaging. They were very nice and clean. There was even an extra paper saying how to clean your brushes. I really liked this product!
I had been hearing about brush cleaners like this for a while and never really looked into them. I thought "how different can this be than hand washing them?". Turns out, very different. These little things are a lifesaver!