SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These were purchased for my husband's birthday. He was in need of new polarized glasses for both driving and fishing. He drives all day everyday traveling for work and uses them daily. He really loves them and noted the quality is comparable to much more expensive glasses he has owned in the past. He says they are a bit dark and took some getting used to at first, but he really loves them and expresses they are much more comfortable for daily wear. We would purchase these again.
The sunglasses are good. I've only worn them while driving for now, but I did buy them for outdoor activities too. They should work well. The only reason I gave 4 stars instead of 5 is that the glasses are just slightly too big to fit in my car's sunglasses holder. They came with a visor clip which helps, but I wish they'd fit in the built-in holder.
I bought these for my boyfriend because when he sold his truck he left his expensive sunglasses in the truck. I found these for a great price, and figured this could work for now till he was able to purchase a better pair. As soon as I gave them to him he said he wasn't buying another expensive pair. These worked better then other sunglasses that he had ever bought!!! These are saved to our list so if lost, stolen, or scratched badly he could just purchase another pair!! This is a great buy!!!
These sunglasses are amazing for the beach. I'd never had polarized sunglasses before, and now I can't imagine what I would do without them. It is pretty with high quality. I also really like the way they curve to stay on my head. These glasses stay put and you don't have to constantly push them up your nose after sweating. Definitely recommended!!
Love these glasses. I have trouble finding glasses that fit well and are comfortable and these fit the bill perfectly. Planning to wear these on a thru hike of the PCT.
Great purchase fit my daughter for baseball perfectly! I’ll buy another pair.
Got these for my 16 year old to use on the softball field..she loves them!
The sunglasses are pretty durable and comfortable.