SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My husband has had this bracelet for 10 months, he’s a mechanic in the navy and constantly getting his clothes ripped up at work and he has worn it every single day. It is incredible. It looks just as good as the first day I gave it to him. If it gets snagged hard enough at work, the clasp just comes undone so the leather doesn’t rip but it has only happened once or twice. I can’t recommend this enough!
I purchased other not very expensive bracelets for my husband and they did not last at all. This one I got for b-day 4 month ago and it is perfect. The point is, husb. put it on and NEVER took it off, including showers. The Leather is tightly wrapped, and looks just like new. And he loves the elegance of the rich black color of this bracelet. Need a present, buy it.
My husband was asking to wear a bracelet even though they are not his style and he tends to play with them all day long. This bracelet is his absolute favorite. He loves the look and how sleek it looks on his wrist. Feels comfortable and only takes it off while he showers... maybe when he sleeps from time to time but all in all is great.
Purchased as a gift for my husband. He wears it alot, which is more than I was expecting, so he really likes it. The only thing is he needs me to fasten it for him. Not sure if it’s him or if it's really necessary to have help, lol.
Very very nice. I’ve had mine for about 3 weeks, wear it everyday and it’s held up perfectly. It comes very nicely packaged.... well worth the money. Love it!!!
Been wearing it for about a month and only minimal wear and tear to the item. Only downside is that it is not adjustable and a bit large for my wrist.
Very highly recommended. Looks expensive but amazing quality for it's value. He loved it. Engraving it was a challenge because of the limited spacing but doable.
Good quality and hasn't faded or scratched. First time opening it was a bit tricky but was easy afterwards. Stays on when u need it and comes off when u don’t.
Beautiful product and packaging but I wish they offer it in sizes. Bracelet is kinda big for my hands.
This bracelet is well worth the money. Beautifully crafted, nice tight weave on the leather and a nifty clasp that is very unique. I like it, thanks!!
Bought this as a gift for a friend in my wedding party, absolutely beautiful and looks really nice
It looks exactly like the pictures. Loveee it!