SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent adapter by an excellent company. I wanted to attach this to my phone in the car so that I could connect my aux cable to the headphone socket and my car microphone to the microphone socket. It worked great!
Allows for use of headphones and a microphone as a "headset". During lockdown I attended more video conferences than I can count on a daily basis. Headset boom microphones are rubbish and susceptible to noise either at the rotational connection of the boom or by poor placement of by the user who then breathes on the microphone causing "wind" noise. Being able to use a decent set of headphones and separate good quality microphone has made my conferencing experience great over the last few months. Everyone can hear me clearly and I can hear them.
I bought this headphone splitter mainly for when our son works early shifts and goes to bed early. His room is above our sitting room, so I needed something so we could both watch tv and not disturb him. With long lead headphones this splitter easily plugs into my Sony tv and the two headphone leads plug into its ports. A simple yet perfect solution to when we need to keep the noise levels low. It’ll be useful too when we fly out to Europe on shorter flights we can both listen to movies or music on my iPad. It’s a neat, short design that’ll easily pack into my handbag.
The sound is a little low but it's good...
The splitter allows connecting 2 different headphones to any headphone jack port so you can listen to music or watch movie simultaneously from the same device. It is compatible with most of the devices. The sound quality is very good and is ideal for home, car or outdoor use.
The sound quality was perfect and I had no issues even when using one jack or both at the same time and even connected into my iPhone adapter connected into this splitter the sound quality was not diminished in any way. I have tried it with beats, apple earphones and Samsung earphones and all have a great sound quality. It is excellent value for money and I would highly recommend.
Very useful when you travel with kids in a flight who want to share your tablet or laptop displays but don't want to share the headphones.. No compromise in sound quality after splitting and also very sturdy and durable too .. !!
Product was how it says it was. Good quality haven't used it properly yet so don't know how long the durability will be. Nice price.
Sound quality goes down a little bit, but its ok
Good build quality and no perceived signal noise. Cable length fine for my use.
Perfect to split headphones we used to watch moves on plain and use this to split sound! Cable quality really good!:)
Good product. Did the job well