SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this necklace. It's so cute, comfortable to wear, looks just like the product picture shown, and has zero defects. I was looking for an everyday necklace and this necklace is exactly that. I've worn it almost everyday since the day I got it (which has been several months) and it still looks new. I highly recommend this for sure!
I bought this for my elopement and it was perfect. I ended up losing it somewhere. I’m buying another so I can’t speak to it turning green, but I did wear it for two weeks none stops before losing it with no green happening. It perfectly dainty but noticeable. I loved it.
I dont take necklace off ever, i wear it to showers as well. Color is staying the same for last 3 months I’ve been wearing. It’s appropriate for work, short and small. Got lots of compliments from patients!
I love this necklace!! It's the perfect everyday/throw on and go piece. It's beautiful on its own and will also look awesome layered with some other pieces! Can't recommend this piece enough!!!
I love it! It’s so beautiful. I hope it lasts long and doesn’t get ruined quickly. My only complaint is the pendant was a bit smaller than I expected, but it’s fine.
I love this little necklace. The chain is sturdy and it’s the perfect length to just rest on your collarbone or just below. It is high quality for a great price and the packaging was so cute.
A pretty little dainty necklace. Just what i was looking for. Good quality for the price. The necklace is adjustable for length. I would definitely purchase again.
It was a gift from my youngest daughter she absolutely loves it. Gift double affordable and worth it
They have captured the exotic beauty in this new minimalist styled bauble. Glowing chain as well, and NO PRoBLEM with the price, of course I will be buying MORE for gifts
I love how dainty this necklace is. Goes great with everything and received lots of compliments on it.
Beautiful necklace, made very well. So feminine and dainty. I really love this piece
It’s cute but very small.