SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this as one of the gifts to my wife for our 20th wedding anniversary. She wears it all the time and is constantly taking it off to play with the rings inside so it is holding up quite well! Rings move easy and lay completely flat when together which makes it super comfortable for her to wear.
Bought as a gift, now ordering more... This thing is really cool! Fits great, opens smoothly, looks awesome
This ring is surprisingly very comfortable to wear and a bonus is that it’s so satisfying to fidget with. I got this for myself but I will be purchasing more in the future as gifts, it is so unique and beautiful!
Actually too large for a woman's finger, but I will wear it as a necklace.
This is a great quality ring. It's sturdy and beautiful with an intricate design. When fully opened it is a globe with many details. And I really like this ring, it looks cute on my finger
My daughter is going to love this for Mother's Day ❤️
It’s fun to fidget with when wearing, and fascinating to play with when not wearing
My daughter loved it. It’s very solid but bulky. She keeps it on a necklace
they are nice and well made! love these!!
gorgeous! goods arrive quickly, cheaply, the quality of goods is good , i like it buy in here
It's well designed and put together. Only complaint is the joints are a bit loose so it's hard to keep open or keep closed when you wear it.
Beautiful! I absolutely love it.
The rings were a big hit. Very interesting.
Very pretty & unique, but uncomfortable to wear on a finger. Better on a chain.
Cute little ring, it is not the most comfortable ring to wear daily, it’s also a nice “fidget” ring for me to fidget with when I become fidgety.
Great ring... didn’t turn my finger green. It broke but they promised to send a replacement so I’m waiting on that right now!
Got them as a gift for my daughter and her best friend. They loved them! Very beautiful. Silver looks stunning. Would highly recommend
Intricate and unique design, LOVE IT!!!