SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! I highly recommend the seller. The glasses are beautiful! Happy for the purchase, fast shipping.
The glasses are super, the eyes get tired really much less. I advise you.
Super glasses, perfectly packed, came very quickly. Recommend!!!
Glasses are plastic, there are no scratches, came in a soft package. Let's see if the eyes will get tired from the PC or not.
Happy with glasses! They look great. Buy boldly!
Very nice, will order more!
Delivery very faaast thanks
Glasses are not bad but not on a wide face
Very Cool and Stylish. These Glasses are sturdy and well made and I highly recommend them!
Chic glasses for your money. Eyes stopped hurting, sit well, do not interfere.
Love them! Had them for 2 weeks and i can tell a huge difference. Customer service was great. Entered wrong zipcode. Replied to confirmation email. Got back to me within the next 2 hours. Received glasses promptly!
Wow! It was correctly delivered as ordered. strongly recommend this item and store.
These glasses are great. They look sharp and they're not tinted so much that they alter color perception. I work in an office setting and after just one day of wearing these glasses I noticed an improvement in my eye health. My eyes no longer hurt, water, itch, or feel bleached out after staring at a computer screen for hours on end. Highly recommended!
These glasses are great! They look nice, they are comfortable, and they go easy on the yellow tint and don't change the color of everything you look at too much. The only big complaint is with the lenses themselves. The lenses get dirty VERY easily and when they are dirty it is obvious. They also seem to reflect from the inside out, so at times I can see my cheeks or even my own eyes in the reflection of the glasses and it get's very irritated. You what you pay for, and I will continue to use these glasses as they are a wonderful bargain for the price.
Great quality, look and build is really nice! Wish i had a blue light to test, but so far so good!
These glasses are great quality for the price and definitely filter the blue light as advertised.
All around great comfort, great visual enhancement, and by the gamer for the gamer company!