SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've used this product for years and it has helped my scalp immensely. My friend who is a stylist recommended this product to my scalp problem especially during the winter season as the dry air makes everything dry. I love this product. I would definitely recommend for anyone who has itchy dry scalp to use this treatment
I have pretty bad dandruff every now and then. After using the product for a week straight I noticed a significant difference in how itchy and flaky my scalp was. You do have to use it regularly to treat it, as it doesn't go away forever, but having some with you whenever you do have an issue, it really helps.
I am in love with Lumin’s face wash and moisturizer system, so I thought I would give the scalp recovery a try. I have a really dry scalp due to Eczema. The menthol type feeling in the scalp treatment soothes my scalp. It relieves the itchiness of a dry scalp. I am glad I made the purchase.
I have a horrible scalp from seborrhoeic dermatitis and this seems to calm down the flaking and itching that occur. I plan to keep using this product as it's one of the few things that worked.
Not only does it have a good smell but you get this nice cool tingling sensation on your scalp which is an absolute treat in the summer months right now. Totally worth what it costs
I have an extremely sensitive scalp that tends to break out with weather, stress, or for no reason at all. This treatment has worked great keeping it all under control. It also feels great on your scalp.
I had a terribly dry scalp and it was so itchy and I scratched and it would bleed. Even immediately after showers it would start itching. After using this, the itching stopped a few days after. Haven't had issues since!
I've been using the product for a few weeks now and am pretty happy overall with the results. I give the scalp treatment 6/5 stars for how much I like it.
The scalp repair is my favorite now. It has a "cooling" effect and the tea tree oil makes my scalp feel refreshed, moisturized, and clean.
I have dry, itchy scalp 365 days a year. Scratch and bleed type scenario. BUT I have started using this everyday and it’s gone!!! Fully worth it.
I love this product, I saw it and had to try it. It works great for my dandruff and stress induced eczema on my head.
My husband has chronic scalp issues with no solutions. Blessedly, this works. Thank you!!
I just started using it for the first week and noticed immediately the dandruff and itching was gone. Very satisfied with this product.
This size bottle lasts all year round. Great product for dry scalp.
I'm really pleased with this product so far. There's certainly a lot of value for your money
At first I thought the bottle was too small, but it appears you don’t need much gel each time, very effective!
I really like the way this product feels in my scalp. I would recommend it.
Amazing product, it's reviving my scalp!
This is great for the scalp and makes the hair feel wonderful
Just what I expected.
I liked its efficiency but expected different
Worth every penny. Smells good. I’ve used it for years.
Delivered as promised
Good product; seems to do what it’s supposed to.
My hair is so shiny. I will not be returning this product.