SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is an absolutely unique watch, I’ve never seen anything like it!!! It looks so cool and cute, I wish we had such watches when I was a kid lol. I got it for my 6 yr old and she adores it!!! The little girl and the cat are very nicely designed, the band is smooth and comfy. Amazing gift for little girls!!!
My daughter is 3 and she loves her watch but gets tired of wearing it. She will occasionally throw it and it is still intact and functioning. Definitely durable. The color is nice and bright, and the design is super cute. Worth every penny.
This was a win for us. Daughter loves it and wears it everywhere, we haven't gotten it wet other than rain and hand washing so I can't speak much on the water resistance but we've had this watch for a few months now and it's still in good/working condition
I was thinking hard about what to give for my little niece’s birthday until I saw this watch. Can’t even tell you how FAST I bought it haha. It looks cute and unique, I like that she can wear it just as a bracelet because you can ‘hide’ the display. 5/5 stars!!
Got it for my granddaughter, she’s 5 and it’s her first watch. I chose digital because it’s still a bit hard for her to tell the time with hands… I think it’s a perfect choice for little girls, the design is really lovely.
This watch is wonderful!!! Granddaughter loves it. She’s 3.5 years old. Wears it everyday. The girl and the cat are adorable. She also likes how the display pops up. Having tons of fun!!! Highly recommend
This feels a bit bulky. Yes, it’s cute and unique and stuff, but it’s just too much for a kid’s hand. Daughter loves it though
My 4 year old granddaughter LOVES it! She cannot tell time yet but is enchanted with the watch! And it is waterproof!
My 3 year old granddaughter has not taken this off since she put it on. Wears it in the shower and pool. Still working!
My twins each received one for their 6th bday. They love to check the time. Watch fits great!
My grandbaby loves it and she plays with it all the time. Thank you
My daughter loves it. Pretty pink and pretty girl and cat.