SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There is honestly magic in these socks. I have been battling SEVERE pain in my feet brought on by plantar fasciitis every day especially when getting out of bed. I have been wearing these for around three weeks now and they are as good as gold to me. I truly can’t believe the difference that they make. I hope this helps someone in my same situation. I wear a men’s size 9 wide. I was unsure when I first bought them if they were tight enough, well here’s the other end of my story... So I thought they may be too loose and contacted the company with concern. I received an email right away from them offering anything to make good on my purchase, and perfect advice on fit. If you are going to be wearing these for long periods of time, you want them to feel a tad loose. On the other hand, if I wanted, they offered to send me the small to try out. I opted to give these at least a full week of heavy use before making a decision, and chose to stick with what I have. The best part is that they are covered with a 1 year warranty!!! I am thankful to the company for their customer concern, and making my feet feel much better again.
I had 2 tendons repaired surgically,one an Achilles’ tendon; with a lot of general foot & bone repair. An RN who has walked 30 years of cement hospital floors and did tremendous damage to my feet. Often times I have very severe pain and trouble walking. In two days time of wearing this brace my pain is completely gone. Not just better, but gone. The swelling that runs up my leg almost to my ankle is down almost to normal. Now I did spend one entire day resting my leg and combined with that I feel so much better. I will say I was desperate and calling the doctor again until I decided to give this brace a try. Glad I did. I will be utilizing this brace often. It really helped me tremendously. Today I’m pain free, but wearing it for added support. Thanks
I have a problematic, scarred up ankle that I am embarrassed to show in public. I have often gone around with it wrapped in some kind of elastic bandages. When I saw this category of product, I started looking through the products for one that would fill my needs. I wanted something easy to get off and on, something with thick fabric, and looked like a sports brace. I like this ankle brace a lot. It is just a simple sleeve design, so there are no buckles or velcro. It is made of a thick knit fabric that breathes, and is as thick as a diving wetsuit but knitted. It has upper and lower rolled hems, and some gusset knit (stitches? I am not sure what this is called) for the heel, and bend of the foot. It is warm and soft, and has a nifty logo that makes it look like a sports brace. Now Instead of an ugly scarred ankle, I can wander around in shorts and people will think I am a sporty person!
I have invested in a LOT of ankle braces over the years. I have to say I am SOO impressed. Both my ankles were broken long ago and give me problems. This time it was mostly my right ankle so I put it on. I was worried it would be too small, and it was a little hard to get on( me, not the brace) they said it would feel tight and it did. I walked my dogs and there was almost NO pain. When I got back I was amazed. Best dog walk in years. No kidding. I know where to get braces now. I would recommend these to anyone with any ankle pain.( Achilles tendonitis, fractures and arthritis feet) And I thought they were very affordable, thank goodness. Exercise booklet much appreciated also!
I am 69 years old with a drop foot and circulation issue caused by years of athletic injuries that were not iced. My ankle pain is frequently unbearable. Doctors suggested one of those cumbersome braces. That would be embarrassing — not interested. I’ve spent nearly $200 on various compression stockings and discrete over-the-counter braces. Everything was either uncomfortable or ruined my shoes. This little brace is amazing. It’s so comfortable that I forget I’m wearing a brace. It does not impair normal motion, which means I can wear it for a nice long walk. My feet don’t sweat in it, which is great is summer. And, it looks like a regular sock when I wear one on each foot. I like that discretion. No one needs to know about my foot injuries! I think everyone with a foot issue should give this a try. It even helps with my plantar fasciitis.
This product has been a lifesaver to me for the past few days. I’m a runner, I train with a trainer 2x a week and a cyclist, so needless to say I utilize my lower extremities a TON! Most recently I suffered from a severe sprain in combination with Achilles tendonitis. I recently switched from another brace to this brace and it’s been a great transition. This brace helps to create stability and moves well with each step I take. Its pretty easy to put on, so dont be intimidated by it. Its very comfortable and slips in my tennis shoe pretty well (I have the shoe strings a little looser on the foot with the brace). I wear this when I work and it seems to keep me stable and a bit of a reminder to be careful on that foot. So far its been helpful in my recovery. It’s definitely helping me gain my confidence back with walking. Not to mention,the price is great.
I like that the item, which I purchased two, is exactly as described. It’s adjustable, compression is great,it wraps perfectly,it’s not bulky. It does not bunch up or roll, which makes this very comfortable. I purchased these because I have achilles tendonitis and a foot that has been broken in the past, therefore, it needs extra support since I had the hardware removed. I also needed something that wasn’t bulky and if need to, I can sleep in with comfort. This item appears to allow me that comfort and support. I ALREADY LOVE THIS ITEM, IT’S GREAT!!!!
I have to say that I love this brace. I’m really leery of purchasing stuff like this for support because most of the time they’re so unbelievably tight that the discomfort of that outweighs the support they provide, in my opinion. But that is NOT the case with this brace. Because you are completely in control of how tight it wraps around your ankle, you are in control of how much support and how tight you want it. I’ve been having severe pain with my Achilles lately and using this brace is a huge help. It is able to give me support on days when even walking is painful. It’s very well made, does not slip, and does not loosen once you’ve put it where you want it. I highly recommend this brace!
The wrap/brace was sized right. I have an issue with pain in my Achilles at my heal. I bought this in order to try to support it so I can still train. I went through an entire whole body workout that was very leg heavy. It included single leg squats, deadlifts, leg press, extensions, curls… there was no pain. The compression is nice and I feel like it supports my entire foot (ankle, ligaments, tendons) very well. It does what I needed it to. Simple design with a low profile so I didn’t have to adjust my sneakers and it’s not bulky. Didn’t really feel like it was on, actually.
I’ve been wanting a supportive wrap for those times when I’m not in a lace up shoe. This product is perfect for my ankle weakness. I just walked a mile in my slip on walkers without any pain or sense that my ankle was turning in. I have tried it with sandals and loafers and the fit is very comfortable. I certainly will use it with athletic shoes too, but my goal was all about the fit as described. I plan to order another pair today!
I have Achilles tendonitis. This ankle support is fabulous, it enables me to walk a lot better. The support is generally a great big hug around your ankle without the seams causing discomfort. I'm getting another of these, one to wear one to wash etc. Strongly recommend.
These supports are really good and offer a lot of protection. I bought them to protect my ankles overnight as I have early onset osteoarthritis and wanted to make sure I wasn't doing any damage whilst I sleep. So far I have not had any issues with the supports.
Unlike a typical ankle brace, this wrap works like a brace with the abilty, based on how you wrap your ankle, to put direct pressure on the area were you need the most support. After wearing the wrap for a week straight, my ankle pain has been substantially reduced.
I have injured my right ankle a few months ago. There are times when walking or going up and down the stairs hurt my foot. I used to run, walk and hike as my exercise but after the injury I can't anymore. I tried this and now I am able to go back to walking and running. I also wear it on a daily basis . Little by little I feel like myself again.
I get bad aches from standing all day, so I ordered these to try. Immediately, I felt a difference and the pain was gone! They are truly a lifesaver. I will be ordering a pair for my mother as well!
The adjustability is so nice. It really allows you to apply the right amount of compression. That was always my issue with other braces. So needless to say I’m a huge fan of these for their adjustability. Oh and they’re very comfortable.
Wasn’t really sure about this product at first but after wearing them for a day and totally forgetting my persistent pain, I’m sold. Good quality and very helpful with my foot pain.
I’m happy to say that my daughter is very happy with it. She does competitive cheer and bouncing off, these braces have taken a toll on her ankles. She wore them for the first time this week and she said she felt no pain when landing her tumbling.
My husband has had problems with ankle sprains recently while playing volleyball. I read the reviews online and decided to try these. He loves them! These are much easier than wrapping your ankle. I just ordered a second pair.
I have tried other braces that end up being so tight that they leave big marks on my foot. And needless to say they tend to be uncomfortably tight. And this brace is really comfortable! Because you wrap the brace yourself you can make it as tight or loose as you like. Yet, it definitely provides support. Great to buy. I recommend it to others.
Fast delivery - great quality and top notch support that I needed for a grade 2 ankle sprain.
Very nice quality, the product matches the description and is perfect to the shape of the foot. I had a Grade 2 ankle sprain a few weeks ago and this product is perfect in helping me recover. I feel no pain when wearing it and I can walk without any issue. Thank you so much for this lifesaver!
Quick delivery and the support of this brace is fantastic. I can wear it while playing sports and have no doubt that I will stay safe and keep my ankles strong in the process. Good buy.
Order came quickly, packed well, there are no defects. Take size M, fit perfectly, good records. The Seller sent quickly, there are no complaints. Very pretty)
Great product - I like the black color and it slides on easily. No issue in walking with this brace - I can leave it on for a long time and I feel like it's not even on. High-quality material.