SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size of these atomizers are great. They fit in your pocket. They even fit in my jeans change pocket. They have not leaked. They are easy to fill. The window lets you see how much juice you have left. One of the complaints people have about perfumes or colognes is the longevity. With these atomizers it's easy reapply your fragrance when you need. The actual spray is very fine and covers a wide area. It's not a stream, it's a fine mist. For the price, and with the performance they provide, these atomizers are a great value and a great product.
Everything came as ordered. There is a spray, the bottle volume is not large, but it is very convenient to put in a small handbag. I really liked these. If you just need to reapply a spritz of cologne of perfume through the day, or if you’re traveling and can’t take anything more than three ounces on the plane. I found myself just carrying one around every day. They’re easy to fill, easy to see the volume level with the window, and easy to carry and use. Super product!!!
This product 100% delivers on its purpose. Its simple and easy to use. I love the option of being able to carry around my favorite scents that I’m wearing to retouch throughout the day. This product has totally gotten rid of the need to buy those roller ball sizes for your perfume or cologne. I haven’t had any issues with leakage or any issues with difficulty getting the perfume in the bottom. It was shipped well and arrived without any flaws.
It's perfect. It has a very nice color, the perfect size and is very easy to fill. What a great find ! I was very hesistant and questioned if these atomizers would really work, but they work great ! Great for travel and now I put them in my backpack to use post-gym. The process to load the fragrance is very easy too .
Wanted to bring my favorite perfume with me, but it had to be in a 2-ounce-container to bring on an airplane. This worked perfectly and didn’t leak
I was scared that it would leak but it didn’t! I tested it laying down on its side and also standing up, so see if it would leak. To pump it, it was super easy and liked very quickly. Great purchase
This refillable bottles are easy to fill and it's size is smaller tan a regular lipstick, so it take no space in your purse or pocket.Different colors allows you to identify what's in each one easily. Came well packaged and was fast delivered. I'm pleased and will buy again.
I bought these atomizers to use when I go traveling. They are easy to use but they didn’t work with all of my perfumes. Some perfumes can’t remove the top so it doesn’t work with that. Otherwise, these portable perfume bottles are awesome.
Good deal. Good quality. Love the colors.
I really like this product! I love the colors! I thought they were going to be a little but bigger but they do work for traveling. My only problem with them was that when I put perfume into them it got a bit messy and perfume started dripping on me. I'm pretty sure I was doing it correctly and I still go perfume into them but at some points it was messier then I would've hoped.
Really easy to use
These are perfect for traveling or keeping in the office/work/car. Really small but really useful. Easy to use. I will get more as soon as I can to give to my family.
I like the fact they came and varying colors so I know which scent goes with which perfume. They're made fairly well and they're great for traveling. I waited a while to write a review cuz I wanted to see if they were going to leak at all. I've had not one leak! But I haven't had them at the bottom of my purse traveling around for any amount of time so take that into consideration. These are a great invention! You're like me you've lost will head to one of your perfumes and well had to rig it with another perfumes lid and lost a lot of the perfume in doing so. Well this is the item for you! You want to split a bottle of perfume with her friend well this is a way to do it! Need a gift for a friend? Well what I did when I was broke and needed a gift for a friend I just took some of my own perfume and a new atomizer. filled it up with what I believe would be her favorite scent put it in a cute box and she loved it. In fact she said " for my birthday will you refill it for me"?
Very easy to use!! It’s perfect for travel! I’m so glad I found this product!!!
I like these you can put one in your purse or wallet and have your favorite perfume with you at all times
Perfect size, lovely colors and the mos practical thing to use in your purse daily or for travel. Very happy!
These were great and easy to fill. I’ve carried them on planes and on cruises, never leaked
they don't attach to all perfume bottles so I sat there pumping and nothing was happening except the perfume pumping on to the table. But for portability they are easy to bring anywhere but be sure they work for you to fill them.
I haven’t had any issues with leaking. The product is cute and easy to use. I will repurchase.
I used half for perfume & half for Poopouri. So far they are holding up pretty well & I haven't had any leaking of the liquid which I've had with previous similar items. My only real issue was that I couldn't figure out right away how to get it open. It does not come with any instructions. I was twisting it for several seconds, trying to get the top off so I could put the liquid in but it would not come off. Most atomizers I've purchased previously open this way. I finally figured out that you just pull it straight out & the top pops off. Other small suggestion I would have is to include a small funnel but I don't find it necessary, just a nice perk. Overall, good value for the money.
Very easy to fill. Great for travel, less weight in you suitcase.
I was skeptical if this would work. But, it does!!
I filled these up yesterday and am impressed at how easy and great they are.
Easy to use perfume bottles. I like to take these little perfume viles for when I travel. No need to carry around big bottles that can possibly break on you in your suitcase. Easy to fill too.
I am so happy with these!! They are super easy to fill and speay better than my actial perfume bottles. My bf, loves ir because he can travel on the airplane with it. I gifted to my lil sister and mother in law; they both are fans