SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it, even when I wasn't feeling good I put in Eucalyptus oil to breath better and it did the trick, however, watch out for some oils with strong odor that might be over powerful inside the car/SUV. With no oils and I want that humidity in the air it does the trick. Glad I bought 2 of them one for me and one for a gift. And they told me they love it too. Better quality than expected, Shipping was quite fast!
I love my aromatherapy air humidifier! It makes my car smell great and right now during the winter season we’re not constantly shocking ourselves due to static electricity! Lol I use it every time we’ in the car and we drive an hour one way every Sunday to visit family and it lasts the whole way there. I fill it back up with distilled water and oils and drive all the way home.
thanks a bunch! It's just a great, solid, dependable product. Everyone who rides in my car loves it and wants one. I Lyft in DC and constantly get compliments about the smell of the essential oil from the diffuser and how cool it looks.
The best thing about this item is its undeniably high quality! Im very very happy with this diffuser! I use it in my car daily and it is one powerful humidifier/diffuser! I can smell my essential oils throughout my entire car shoetly after powering it on. Its easy to use, easy to assemble and easy to clean and store. I would definitely recommend this brand of diffuser!
Bought on sale, never regretted the purchase! Just received and love it! I drive alot and I'm really going to enjoy a diffuser in my car. I like that it's adjustable (the water/diffuser portion swivels) so hopefully it would fit in any vehicle.
This is great Mini Air Purifier for Car! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
looks beautiful, the condition is perfect! Not all things last forever. I use my car diffuser every day so I expected it to not last forever. The first one I purchased lasted almost 1 year, but I couldnt live without it so I stocked up and bought 2 more!
reasonably priced item with an excellent quality. That's a bargain! Works great Really liKe it
Very beautiful! Arrived well packed and protected. Thanks! Easy to use, can tilt the steam in several directions so it's super versatile for different cars. I spend a lot of time in my car for work. Definitely a must during these cold winter months to keep my skin and eyes from drying out.
I liked how it's flexible for various plug positions. It was easy to fill and use. The container is small though. I almost missed the cute little power button on the top. Worked great. I was surprised by how much steam was coming out of it! The scent wasn't super strong, not sure if that's because of the filter or maybe I needed more essential oil. They include an extra filter, but I wasn't sure how to replace it.
If you are anything like I am, between transporting kids, trips to the grocery store, mall, and work, that “new car smell” hasn’t lasted in your family vehicle. For those of us who enjoy a relaxing drive home after a stressful day, or even a morning pick-me-up, this car Aromatherapy diffuser does the trick!
I absolutely love this item!!! It allows me to have the scent of my oils in my car while I’m driving!!!! It has 2 settings and put out the perfect amount of humidity. Love love love it
My car does not have a dashboard cigarette holder. My holders were in the glover compartment and under the arm rest between the two front sets. Unfortunately, when place in the holder under my armrest, I could not close the armrest. The features of mist and aroma worked fine. My rating would have been higher if the product could be better used in my car.
This product is amazing. It works perfectly. Easy to setup and fill. My only dislike is: it blows through the water so you need to refill often.
5 stars to the store! I am extremely satisfied with my purchase! This is super easy to use, fit in my car perfectly, and seems to be made of quality materials. It lasts for a long time if you fill it...probably 8 hours total. I love having calming essential oils diffusing in my car.
The store is the most awesome place where can I buy air purifier and have no doubts over its quality or condition
I really liked this little defuser. Depending on how much oil you put in and the scent it’s pleasant to smell. I used too much oil to start. But I’ve got it down now. Goes through water fast and I live in a very cold city so it did freeze. But I really like it.
Such a low priced mini air purifier is truly a bargain. Thanks to the seller!
It has a touch sensor with three different settings “continuous,” “intervals,” and “off.” We were able to use it for about 3 hours before it emptied. It works so. well. and reaches the entire car.
There's not much to say. This has worked for me so far exactly as advertised. As for some people saying 'no scent' that hasn't been my experience. Maybe try using a different oil. I don't know. My only "issue" is that the on/off button, it's not clear from the lights when the unit is on/off, and really only know if I see vapor. Not the end of the world, especially for twelve bucks. I'm hoping it continues to work as I've seen a number of reviews here that says it just stops working at any given point. But as of now, after about a dozen uses, it's all good.
arrived in time and there are no defects. Goods meet the expectations.
It comes with a wick stick that you place in the middle of the diffuser. I see this lasting a while but will eventually need changed — they have one replacement, but I don’t see anywhere that you could buy another to replace. I’ve only had it for one day, so I will update in a few weeks.
Just wish it diffused intermittently
I am in LOVE with this! If you are looking for an oil defuser for your car - just stop and order this one. It arrived so quickly, is bigger than i expected (this is a good thing), suuuuper easy to set up and use, and works perfectly! I love the two settings - I use the second one that sprays intermittent for aroma therapy. The stream is strong, on both settings, and with 49ml of water and half an ml of fragrance oil, the smell is perfect.
Everything very well made and very well designed. recommend!