SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely, complete set of tools and peripherals for all your beautification needs! Just a minor issue with the product: the black powder coating finish tends to scrape off rather easily, so I suggest buying the stainless steel(clear) finish version instead. AND DO BE EXTRA CAREFUL! They're super sharp, especially the nail cutters..
Very much handy and travel friendly set. It's organised in such a way where you can find accessories easily. It makes the work easier and faster. Quality seems to be good and genuine. From outside it looks like a ladies clutch so it has good look too. Also has essential stuff like scissors, nail cutters, etc.
It's very premium product and holding case also premium. It's high quality product and black finishing also very good. It's manicure set it's enough for every requirement.i am happy with this product. It's value of money
This little box if full of power , being a fashion influencer my sister was looking for some alternate as in these times she can't go to a saloon to have her monthly manicure seating so i gifted her this and she is more than happy after seeing this.
It is grooming kit and it's compact and looks classy it's in red and black shade and all the products are in black color which I really like the quality is amazing and it is heavy and seems to be durable
The Nail scissors grooming kit is very nice and the set are of decent quality. Great gift to your friends, family members. No Double it will become your favourite piece to gently take care of nails and facial! You can buy this I buy this for my girlfriend!!
Very useful Good Product... kit has all beauty tools which all are required...I love this Manicure set... everyone must have day to day use this Manicure set at Home. Really value to Money…
Product delivered in Good Condition. all items are also solid quality. I felt price is little high. however value for money
This is lovely tool comes with Box and all types off nail trim equipments. Premium quality product. Very easy to use and made with good design. Very impressive product, valuable item. Packaging is superb
Itz a good quality product with nice packaging and compact and good even for travel and regular use.
Great quality nail clippers, nice product. Single package for all my needs.