SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I couldn’t help but give in to this grumpy little creature! It is so cute and funny. Everyone in my family now adores this mouse pad. (They all want to steal it from my desk, probably will buy more as a present for them to stop trying to get mine haha) First, the size is just right, not too big, not to small. Second, the material of the mouse pad doesn’t let it slide from the desk and the cover is smooth enough for comfortable mouse using. The shipping was really fast and it was packaged nicely to prevent any damage. Thanks for the product!!!
The material of the pad is really nice, pleasant to touch and use. It is also easy to wash! I don’t regret a bit purchasing the pad. And it is so hilarious! The image of the serious but cute corgi and the text hahahaha It is just the face of my daughter when she’s mad at something. The quality of the image is great, too. I highly recommend this mouse, especially if you love dogs as I love them.
The mouse pad is the same as in the picture, what you see is what you get. I like the fabric or material of which is made, it is nice to touch and to move the mouse. The image is so hilarious – even though the corgi is grumpy and tired-looking, it makes you laugh and, like, begs you to pet and solace (? haha) this cute dog. I shoed this pad to all my friends and colleagues, they are all jealous now yeaaah
Bought this mouse pad for my son as a surprise birthday gift, he really likes it. It is nice for moving the mouse, as he said, goes for gaming pretty well and his friends laughed at the image, too. We all found it so hilarious. The material is smooth and the pad doesn’t slide from the desk anywhere. The image is of pretty high quality and the size is nice for working with a mouse. Do no regret buying it for my son.
Very cute mousepad!
I love this mouse pad. No complains. Makes you smile while working or studying!
Great mouse pad!
It is great! The price and quality are nice. It is worth it.
I love the face of this cute dog! But the text is kinda blurry for me. not really like the picture idk please, fix the print and it will be 5
Great mouse mat!
It is very cool, love the image haha. Even my mom wants one for herself
Perfect size, very good quality and very fast shipping
I couldn’t resist this cool corgi, it is so hilarious, love the pad, my desktop looks unique
Bought this cool pad as a gift for my BF, he loves it
The surface is fine for moving the mouse, it doesn’t get stuck
It is niceeee
I’m happy with this purchase, working seems easier with this handsome boy hahaha
It is pretty cool
Hahah I love the pad, nice quality and seeing this dog judging you gives motivation!
I have one corgi pad at home, and now I purchased another one for my office desktop, this dog will always be near hahah, hope my colleagues will check this out
The pad is just a typical one, only the funny image
I like the product, it looks cool, the image is bright, it’s funny
Adorable! Love it
The product was shipped very quickly, the print is great. Looks amazing
A nice mouse pad for its price