SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality! The pad looks just as in the photo, the way this cute doggy smiles never fails to cheer me up even when I’m totally exhausted. I think for every corgi fan it will be the same. The material of the back is nice and flexible rubber so that the pad doesn't move or slide anywhere. The printing quality of the image is on point, looks great? I haven't noticed any blurry parts on the surface. The mouse slides pleasantly, doesn't linger anywhere. This is a cute mouse pad for gaming or office working! Also, kudos for fast shipping.
My pet-loving heart is aching every time I work with my laptop and mouse. it looks as if I pet this little nerdy corgi with the mouse. I have allergy and cannot adopt a dog, but it has been always my dream to have one, so I purchased this mouse pad. It is made perfect for moving the mouse - neither gets stuck anywhere nor does it linger so it is really comfortable to use. Especially for work from home it was a savior as it is useful and lifts my spirits when I look at the corgi.
Great mat, doesn’t move on the desk at all which is great. Mouse works well on it, came sooner than expected, the package was solid. This mouse mat is easy to clean with wet-wipes or a cloth, btw doesn’t collect much dust. And also it is so cute. I love the dog in the picture, especially the glasses! It looks so pretty! The shape and size are just right for comfortable mouse use. Highly recommend.
I think it is a superb mouse pad. The image is so nice, it looks neat and clean, idk. The dog is good-looking, smart with those glasses ahahah. The material (I don’t really know what is it exactly) is nice to touch and great for the mouse + the pad doesn’t slip, the shape is what I wanted. The mouse pad perfectly complements the design of my room. Besides, the shipping was fast
Love, love, love it so much! It is perfect for its price! Thanks
Nice anti-slip material, working with the mouse is enjoyable, looks really cute and pretty.
I really adore this doggy! Thanks for the nice product!
Super cute
Looks as pictured!
This is so cute. Not too big and just a great gift for a Corgi Lover!
I say it is good value for money
My son loves his Corgi mousepad. Super cute and doesn’t slip on his desk. Would definitely recommend.
A beautiful, cute, soft, solid mouse pad. The print is very bright and beautiful
Nice size and very cute, but the material seems a bit rough
Very bright and comfortable. Nice for gaming! Looks just like the picture!
Nice size, I like that it is also round and very cute
Seems like my hands are just too big for this pad or I need a larger one cuz I move too much but the size is small and the material is not so smooth as everyone thinks…
The shipping took much longer than expected, but the mouse pad is nice
I can’t stop looking at this corgi! It is perfect!
Perfect size, very good quality and very fast shipping, I will purchase another one as a gift for my sister
Looks amazing and works amazingly! Nice pad!
I have nothing to complain about cuz it is all fine. The print is of nice quality, it is cute and comfortable. Love that it is practical and heart-warming
My mom gifted this to me and it is perfectly fine!
Doesn’t slip from the surface, looks cute. Great product!
I really like the mouse pad! It is worth the money spent.