SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love the quality and the print of the mouse pad is exactly how it looks in the photos. What you see is what you get and it is so cute!! Definitely do not regret buying at all. Came fast and well-packaged, no damages or defects. The corgi booty is squishy and so adorable I know the person receiving my gift will love it as I do. This is an especially perfect gift for corgi lovers!
The package shipped as promised and arrived undamaged and looks fantastic! My wife will love displaying this at her office. It's just as advertised and the feel of the corgi's little bunnies on your wrist will crack you up! Completely satisfied with my purchase. I purchased this to give as part of a Christmas gift. Definitely do not regret buying at all.
I love this product! The design is so cute and I love corgis so much. It looks just like the picture. Fast shipping and the package was great. I'm a student which means I do a lot of computer work, It has a firm but still soft ample wrist support which definitely makes it a lot easier for me to be on the computer for long stretches of time. For me it’s cute and useful. Absolutely worth buying
Love my new mousepad! The quality is great! it looks exactly as in the photo. Shipping was fast. The size is big enough so that my mouse doesn't ever go off the mousepad when I move it around. The best part is that the butt cheeks are soft but firm enough so it provides a great support for my wrist but doesn’t feel rough or irritating. I don’t know why some people think it’s not comfortable. I think it is just fine.
Got this cute Corgi Booty mousepad as a gift to myself upon securing a remote job during this Covid pandemic. The wrist support is extremely comfortable and just what I needed. This cute mousepad adds some character and personality to my desk. The mousepad stays in place and has about a 1/4 inch thick working surface with plenty of surface area to work on, even with two monitors in my field of vision.
I love the corgi butt. So comfortable and really nice quality too. My only issue is that the grip of the mouse pad is too rough because my mouse would sometimes not move properly. When I am playing a game, it is quite difficult to do things and I will lose or click on something I didn't want to. It is fine when I am just browsing since I don't need to move quickly at all. If they can fix that roughness, it would be a 5 star!
Order arrived on time, item is as described, and I am thoroughly satisfied. I intend to purchase another for a gift. super cute and working nice!
perfect for more work from home desk. it's nice and squishy, has good wrist support and is SO FREAKING ADORABLE.
I bought this as a gift for my brother and he loves it! The "butt" part is super soft and works really well to rest your wrist on. The bottom of the mouse pad is sticky and stays really well wherever you put it.
My mother owns three corgis and this has been a perfect birthday present for her. It’s absolutely adorable and the material is soft and perfectly supports the wrist.
I bought it as a gift for my little cousin and now I’m jealous!!! hahahahaha I will totally buy one for myself cuz it’s so cute it hurts. cousin loves the pad btw
Very bright and comfortable! Just like the picture!
Looks amazing and was shipped very quickly
The gel is actually pretty firm, provides good wrist support also adorable.
This corgi mouse pad is definitely for corgi owners! My 1 yr old nephew also loves the touch of butt cushion.
The mousepad is absolutely adorable, no doubt, but it's not very comfortable when being used, and the material that the flatter part of the pad is made if is not all too pleasant. The butt/3D area is almost too thick, leaving your wrist at sort of an awkward angle. If you can find a good position, it's not too bad, and it's fun to squish and poke, if nothing else. It's more cute than practical.
Perfect size, very good quality and very fast shipping. Second time purchase from this buyer, highly recommend!
Love the corgi butt! My wrist cradles in the crack nicely, no more wrist pain!
I received my order quickly and Nayo the corgi butt is adorable!
Love it! It adds so much personality to my desk and I'm finding that I keep my wrist in a better position snuggled in the "fluff" (no it's not fluffy but it's better than saying butt cheeks). I am VERY happy with my purchase.
Cute one, but not comfortable for wrist
The flat area is smooth going one way, but just... NOT if you rub in the other direction, so the mouse sort of snags and scratches. It overall hinders mouse movement, so if you game or are just used to moving quickly, this will slow you down (and this is with a typical wireless mouse). 4 out of 5
This was a gift; so adorable and great cushion for wrist.
Absolutely love it! It's so cute and comfortable to use.
this was very well made and very squishy.