SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is hands down the best charger I’ve ever had. It’s thicker than the original apple cables which means it doesn’t break where all apple cables break. It’s faster charging than any other cable I’ve used.
Been using this cable for a few months, Straight away you can tell it feels so much better and stronger than the OEM cable sent by Apple. Had a much better fit into my wife's iPhone than the OEM cable too.
I don’t often get round to leaving reviews, but feel I really ought to tell others just how good these cables are. I had used this cable on a daily basis, and put it through everything that travel and nighttime use.
Great quality and magnificent customer service!
Replaced my older cables. Surprised at the qualify would recommend.
Good quality leads at a very sensible price. Highly recommend.
Does the job perfectly. Would recommend.
The design of cable on both the ends is good and is durable for a long time. Charges the phone a little slow but okay performance.
Works, and no problems.
Delivered in plenty of time. Exactly what I wanted. Works perfectly. Value for money.
Item as described and of good quality and value
Product seems to be well durable but its bit tight to remove from the port. It's like always should give some pressure on cable tip.
Very good product at a good price.
I was having issues with a different longer cable. This works fine.
Cable Is perfect and works great, definitely recommend
Ok product. Ok at the price.
Wow! If there's 10 star this cables deserves it.
Work on all of our devices. Samsung tab, phones and amazon fires perfect thank you
Not exactly cheap but affordable option for your standard micro USB charging needs. I have over 2 of these and have not yet been disappointed
Excellent fast charging and good quality connectors, but the cable is stiff and has hard plastic.
Great