SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It does the job. You can add additional power via micro-USB if you need. I have multiple peripherals (keyboard, mouse, webcam, controller, etc.) with no issue. Highly recommended!
I am running a headset as well as a datastick off it, and is seems to work just fine. I even charged up my phone on the 3rd port and that was fine as well. That was my main concern, so it works perfectly for me.
A great device that allowed me to expand the number of USB ports on my 2012 Macbook Pro and to better manage my cables so that my desk remained tidy. Works well with my external hard drive, DVD-RAM as well as for charging and data transfer. I didn't need to use the additional power supply input via a micro USB and adaptor but it was a nice feature to have just in case I had any power hungry devices plugged in. This was actually one the reasons why I chose this product over other USB hubs.
I used this hub with my nvidia shield. Plugged in the hub, a USB ssd drive, the shields controller charging cable, and a USB mouse. All work perfectly. Highly recommended item!
I like the style and utility of this device, but when I have 4 USB items plugged into it, sometimes the mouse seems to lose connection for a while as if the device becomes overloaded - Now, that's ONLY happening on my HP laptop - my desktop works perfectly fine, so I don't know if the laptop isn't delivering enough power and it needs the auxiliary power as well?
I have one of these in my home office at laptops generally don’t have sufficient ports. This one is for my desk at work. Good value for money and easily slips in the pocket of a laptop bag.
Bought to use on my surface pro. It was a headache to switch from different USB devices. Very light and no so big so looks good and works fine.
Does exactly what I need it to do. Working from home and needed more usb ports for my laptop so I could use separate keyboard, mouse and headset. This does the job and doesn't leave a tangle of wires.
I ordered this USB hub to charge more than one iPhone at once, at the beginning it was working perfectly fine but after a day or two it started to stop working properly, I’m not 100% sure if it is because it’s plugged in with a charger head but I’ll try to use it with my MacBook to see if it still works properly. I’ve seen very good reviews about it so I wouldn’t complain about its effectiveness.
Just what I needed and does the job I wanted it for.
This USB hub Works Great! Thank you!
Good value. Works and does the job!
Needed to back up my photos and videos from my phone and 3 other smaller pen drives that I previously used. I now had a 1tb hard drive so I wanted to combine them all onto one hard drive. And thanks to this adapter it was easy to do and I didn't feel the speed dipping with multiple usbs plugged in.
Used daily. No issues so far.
Good product, small and works well.
Ideal for charging all items in one place
Great for use with a surface which lack ports highly recommend
Does what it should