SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, using a phone cord. But my main use is for my wedding ring. I work in food processing and can't wear my ring. I need a good way to keep it secure with a car key. I usually carry only my car key fob in one back pocket. I don't trust myself to just put a ring in my pocket and not lose it. Already own the magnetic phone cord organizer, but they can easily come open.
They do the job. I've used a couple to hold my cords together and keep them organized, especially when I have to throw them in my backpack. Y'all know the tangled mess cords can get when just thrown in a backpack. I even use it at home to hold my face masks together so I don't lose them. Really good for organizing things as such.
I love these little things. Saying that, my wires are “quite thin” (they go to my TENS device.) For thicker wires I don’t believe it would hold them unless you made large loops so only a minimum of wires were between the leather flaps. I’m very happy with the product, and it actually looks classy for a wire holder.
I've only had these for half a morning but I am already in love! They are classy, a perfect size, and seem to snap securely. I was looking for a nice way to organize my multiple cables that I carry around in my bag and I think I found it!
I use these for my phone and tablet cords as they are the perfect size. They will not work on larger or longer cords as they are very small. Some of the snaps are easy to unsnap while others are not as easy. Overall, I am happy with my purchase.
Love these! I bought 3 pcs , 2 for gifts and one for me. They work really well and I didn’t have an issue with the snap pulling out. Hint: open it by pulling on the inside instead of outside the snap.
These are so great for keeping cords wrapped. They are so easy to use, snapping on and off easily. No winding and unwinding around anything, which can be a pain. This keeps the cords compact. I just ordered another set.
I've been looking for a cord strap to hold my usb cord, and I've found this thing, it's so cute and usable. This cord measures 10ft long, and the strap holds it. I hope you try it and hope you would like it too. What are you waiting for.