SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love using this diffuser in my dorm room, it's compact enough where the smell makes an impact, but does not take up too much space in the process. The color-changing feature is really cool and lights up a dark room. It is very user-friendly, this is my first diffuser and is easy to operate. I would highly recommend this diffuser to anyone!
First, you should know that I have some pretty expensive diffusers throughout my home from a specific essential oil company. Now, let me tell you...this affordable diffuser is my absolute favorite! It's very easy to use and very easy to clean. This diffuser also puts out the perfect amount of mist. You won't be disappointed with this diffuser!
I have this next to me at my desk at work and it's pretty convenient in the winter when the air is dry. Add two drops of peppermint oil and it gives off a great scent. This would make a great gift for a coworker as well
Great price, great design, defuses my essential oil beautifully in my bedroom. I can actually smell the scent throughout my 1 bedroom apartment. Small device but pretty powerful.
I am a fanatic about aromatherapy and I love this little unit so I bought several of them. They work fantastic and make the house smell beautiful. Definitely recommend this particular unit. It's nice looking and does a good job.
I took this diffuser on a road trip knowing I would be in a variety of different places--hotels, cabins. This diffuser worked perfectly and provided a quiet and unobtrusive way to scent the air and promote a wonderful environment.
This little diffuser is an excellent desk or bedside table add-on! This was the first diffuser I have ordered and I'm glad I did. While it is more of a petite diffuser, it runs well and has a beautiful design!
This diffuser is awesome! I love the size, the ease of use, and the flow. Honestly, this little diffuser is a good value and works great.
This is a great little diffuser at a reasonable price. I like it better than the one I've had, which I paid 3X the price for!
If you're looking for a great diffuser that isn't going to break the bank, this is it!
This diffuser is great! Comes fully assembled, easy to use and set up.
I got this product to diffuse oils in my car. I opened it, it looked great, but didn’t fit in my car cup holders. So I’m using it at home.
We love the size, look, and function of this diffuser.
My favorite little diffuser!
Very good diffuser at a great price.
I've gotta say that I'm pretty impressed with this mighty little diffuser.