SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sound is very clear with a nice bass line. The lights make you feel like you're in a disco. It's very nice. For the money this is a great speaker. I have one from another company that is not even close to this. This is a great buy.
This is a pretty decent speaker. The sound quality is pretty good overall. The battery lasts quite a while. I'd say this is definitely comparable to some of the pricier speakers out there. I'd say it's definitely worth the price
For the price I'm extremely happy with the sound I run heavy equipment for a living and that's what I use this speaker for I love it now I'm trying to find a case or magnetic holder for it
I bought this for my wife, as she didn't have bluetooth in the car. She reports that it connects to her phone instantly and flawlessly and the sound quality is excellent. If you buy this, you won't be sorry.
I'm so happy with this speaker. It lights up, easy to carry around and sounds great! For the price I was expecting mediocre sound quality, but it's loud and clear.
I like to have music or podcasts on while I’m getting ready in the morning. Sound quality is really great including a very reasonable bass response for a Bluetooth speaker.
Really good speaker. Lightweight and easy to connect and carry. Loved it and the price is totally worth it.
Average sized handheld speaker. But this thing is powerful! The bass on it is amazing! 10/10 sound quality.
Really enjoy this speaker. It can get loud, but still produce a nice sound.
I bought this for my husband for fathers day and am very impressed. The sound quality is awesome.
Better sound quality and much better battery life than I was expecting. I’m a fan of the light show as well
Beautiful quality of sound, enjoying the heck out of it. This was a Mother’s Day gift from my youngest son. He wanted his back!
This speaker has excellent sound quality! No static or background noises at all. Excellent speaker! The lights are great also!
Easy to use and good quality of sound, but the best part is that the battery lasts a really long time
This little speaker is full of power. For its size the quality of sound is good. The ease of use is great.
Honestly for the price the speaker is pretty good.
I wish it was a little louder,but overall it's a good portable speaker.
This was a great speaker, I would recommend it.
As a fitness pro, these work great in TWS mode for training outdoors!
Sound quality is great for the cost and the battery life is impressive.
I use this speaker daily!
This is very nice for the price!
I love this speaker! It sounds perfect. Volume is easy to adjust and the sound is very full.
It worked perfect.