SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received this a day ago in which time I have put around 6-10 hour of use on it. My laptop was designed to be fan-less so being in an upstairs room it tends to get hot and that means I normally have to take breaks but not with this cooling pad. I had this cooling pad on full power for up to 4 hours straight while doing everyday things like browsing on Google Chrome, watching videos on YouTube, and talking to friends on Skype. This would have normally left my laptop hot to the touch but when I was done my laptop was actually cooler to the touch, a noticeable improvement to it staying cooler and thus being able to run longer and not worry as much about overheating.
First off it is fairly quiet for what it does, making no more than a low hum which disappears when any kind of audio is playing at normal/reasonable volumes. Secondly it has withstood an 8 hour gaming session and still managed to keep my laptop cooler than it would have been by itself and continued to keep it cool for an additional 2-3 hours of chatting with friends over multiple internet chat rooms, the cooling fans were on max and never heard even when using voice chat with friends.
Was about to throw away my old laptop, as the battery was heating up badly, and it was turning off. My heart was breaking, though, so I decided to try this cooling pad first. I can say I have a "new" laptop. No overheating issues since then. Saved me both the money and the heart.
I am extremely pleased with this product. It is very convenient to use, short cord that hooks from my laptop to the cooler, perfect size & it starts up as soon as my computer turns on. I don't even really know it's there. It is working great.
Love it! I work 40 hours a week on my very expensive laptop and want to protect it from the damage that battery heat can cause so I purchased this, and it’s perfect! So quiet you won’t even know it’s on.
So far, I'm impressed. All six fans are quiet, and it works excellently. As soon as I turn it on, it immediately cools my overheating laptop down.
The stand is relatively quiet and I love the fact that you can adjust the height. It works pretty well but I’m not fully satisfied with the build quality.
Those quiet fans keep my machine cool as a cucumber. I would definitely buy it again. Great performance and great value.
It's running great. Good airflow, adjustable rack for angles. Everything works fine. Even the blue LED is a nice dark tone.
I love the fact that it's capable of keeping your device cool while in use however, it is not compatible with the MacAir.
So far this has been the best laptop fan I’ve had, it’s super quiet and keeps my laptop nice and cool.
I loved this cooler with one exception: the elevation prop is flimsy and difficult to adjust.
It really is whisper-quiet, while doing an excellent job of keeping the laptop cool.
These fans are powerful, and help my laptop stay cool much longer.
Very nice lightweight fan for a laptop, well worth the money!
It would help to have non slip coating where laptop sits
This is my pick for gaming laptop cooling on a budget!
it is the best investment I made for playing games..
Excellent product at a good price.