SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I LOVE headbands! In my childhood they were really popular, but now it’s a style and fashion choice that is very convenient too! Headbands look awesome on my head, they fit perfectly, don’t slide and keep my hair where I want it to be. These have a leathery reptile pattern on them and I feel like a boss when I have one on! 11/10!!
I’ve had one for several months already, ordering a different color now. What I really like about the headband is the pattern. Quality is unmatched!
Wore it only a couple of times and it’s just so beautiful. Looks gorgeous, not too tight and not too loose - just the right size for my head. We’ll see how it lasts, but from what I see, the purchase was worth it!
The headband is perfect for windy weather or if your hair needs additional fixation, fits my head well, don’t have to readjust it all the time. the headbands I ordered before felt really cheap and not well-made, but this one looks classy and the quality is top-notch!!
Love this!! Feels great, not too bulky. Perfect and very trendy
I have long hair and needed a headband for my morning runs. The ones I had before would fall off, but this time I got the size right. The band holds my hair in place and I don’t have to worry that I would lose it somewhere on the track. I have the beige color, looks great, feels great!
Initially I got two for my daughter. Most of the time she hates what I order for her online, but this time I got it right. The band has a nice texture to it and stays on no matter what!
They are very cool and don’t look cheap or flimsy. The material is very nice to the touch and it’s styled like croc leather. Well packaged and arrived on time. Really liked them.
Purchased beige headband. Superb quality, well-made stuff!
Was a bit large for my head size... But the colors are cool and I really liked the croc texture on the outside.