SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These bandanas look sick and are of high quality. They didn't shrink unevenly or unravel like cheaper ones have in the past for me. Washed them many times already and the color is still dark and vibrant, the pattern clear and not smudged and the colors didn’t mix. Good purchase if you need a headband for training or something to cover your head with in hot weather.
Most bandanas are a little bit small for my liking, but this one is perfect! I bought these to keep the sweat out of my eyes during workouts.Well worth its money. I recommend washing it before first use, so it gets softer and it doesn’t bleed any color (wasn’t an issue for me).
Super happy with my purchase! The size is very versatile so I can use them as a headband or neck bow tie. Pro tip - you can use them to decorate your bags as well!. Overall I am so happy with my purchase and highly recommend if you look for some cool-looking bandanas that elevate your fashion!
Bought this for my mom for gardening stuff and just LOVES it! She looks so good in it that I’m considering getting one for myself.
The fabric is a little bit stiff at first, but it’s 100% cotton so it gets softer after the first wash. Nice pattern and it's hand-made here, so it’s much better than some cheap stuff.
Decent quality, not too hot or too cold. Cool pattern
Good quality, after four washes the color doesn’t fade to that cheap-looking whitish-blue. This one is still dark blue and the white parts didn’t dye blue, they stayed white. The fabric is intact, no loose threads after washing! Stylish and well-made product, will buy again!
I ordered two of these and I’m really happy with my purchase! These are cotton, which means they do not irritate the skin and are all-natural. The patterns on these bandanas are stylish and mysterious-looking and the colors are bright and stay that after washing and drying them. Try wearing them with a cap or a small straw hat (that’s what I do), I was not disappointed, good purchase!
This is a stylish and cool-looking piece that is easy to wash and iron. I just threw it with all my other stuff, and it didn’t lose its color and the patterns are in place. I use it as a head covering so I have to wash it often and it has never been a problem. Great quality, much recommended!
Quality stuff! Bought it mostly because it was hand-made, easily my best bandana purchase as of recently! The fabric is really sturdy and gets softer with every wash, made entirely out of cotton. I use it as a bandana mostly, but can be used as a scarf as well.